At a Glance
- Tasks: Lead a team of Provisioning Desk Engineers and manage customer change requests.
- Company: Workplace IT, a dynamic Managed Service Provider in the health and social care sector.
- Benefits: Enjoy 25 days annual leave, private health care, and hybrid working options.
- Other info: Work in a supportive environment with opportunities for professional development.
- Why this job: Join a growing team with clear career progression and meaningful work.
- Qualifications: Experience in IT management and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Position Overview
IT Provisioning Service Desk Team Lead
Location: Kings Lynn
Salary: £40,000 to £50,000 (DOE)
Hours: 9:00am to 5:30pm Monday to Friday (one hour for lunch)
About Workplace IT
Workplace IT is a Managed Service Provider (MSP) providing Co-Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK.
What you’ll do:
- Lead and support a growing team of Provisioning Desk Engineers
- Manage customer change user requests often scheduled in advance
- Keep tickets on track (reviewing, prioritising, coaching not firefighting)
- Act as an escalation point for clients, handling issues by phone followed by email and ticket
- Oversee quality, SLAs and documentation using ConnectWise Manage
- Manage BAU team matters (1:1s, holidays, development)
- Ensure the team adhere to compliance including GDPR, DSPT, Cyber Essentials, ISO27001
- Support the recruitment of new Provisioning desk engineers
- Report into Directors and form part of a new leadership team
- Only work tickets in exceptional peak periods
Core Technology Environments:
- Microsoft 365 (OneDrive, SharePoint, Intune, Automate, MFA)
- Unifi WIFI and Networking
- Draytek Routing
- Dell Laptop / Desktops
- ConnectWise Manage, Automate, Boost, Bright gauge and Smile back
- Working with third parties including Wavenet, Redcentric, One Advanced, Civica etc
Why this role
- Clear career progression into senior operational leadership
- Hybrid working with one anchor office day per week in King's Lynn
- Increasing responsibility and salary as you grow with the business
- Meaningful work in regulated, high‑impact environments
Benefits
- 25 days annual leave, rising to 30 days after 12 months plus UK bank holidays
- Contributory pension scheme
- Private health, dental and eye care
- Hybrid working flexibility
- Paid on call allowance (to be introduced later in 2026) (low call volume)
- Home working IT equipment provided
Interview Process
- 30–Minute Microsoft Teams Interview with the CTO
- 60–Minute in person interview at King’s Lynn including scenario based questions
- 60–Minute Online Personality Profiling and DBS Checking.
Note: The successful candidate must be comfortable spending their first four weeks based full time in the King’s Lynn office, to support induction, onboarding and a full understanding of the organisation and service model.
Provisioning Desk (Change User Request) Team Lead employer: Workplace IT Technologies Limited
Workplace IT is an exceptional employer, offering a supportive and dynamic work culture that prioritises employee growth and development. With clear career progression opportunities, hybrid working arrangements, and a comprehensive benefits package including generous annual leave and private health care, this role in King's Lynn provides a meaningful opportunity to lead a dedicated team in a high-impact environment.
Contact Detail:
Workplace IT Technologies Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Desk (Change User Request) Team Lead
✨Tip Number 1
Get to know the company inside out! Research Workplace IT, their values, and the services they provide. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the Microsoft Teams interview by running through common questions and scenarios related to team leadership and customer service. We can even help you with mock interviews if you need a bit of extra support.
✨Tip Number 3
Show off your soft skills! As a Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Share examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Provisioning Desk (Change User Request) Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Provisioning Desk Team Lead role. Highlight your experience with managing teams and handling customer requests, as well as any relevant tech skills. We want to see how you fit into our workplace culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your leadership style and how you can support our growing team.
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with Microsoft 365 and other core technologies mentioned in the job description. We love seeing candidates who understand the tools we use every day!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Workplace IT Technologies Limited
✨Know Your Tech Inside Out
Make sure you’re familiar with the core technologies mentioned in the job description, like Microsoft 365 and ConnectWise Manage. Brush up on your knowledge of these tools, as you might be asked to discuss how you've used them in previous roles.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and support a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, prioritising tasks, and handling escalations.
✨Understand Compliance Requirements
Familiarise yourself with GDPR, Cyber Essentials, and ISO27001. Be ready to discuss how you’ve ensured compliance in previous positions, as this is crucial for the role and will show that you take these responsibilities seriously.
✨Prepare for Scenario-Based Questions
Since the interview includes scenario-based questions, think about potential challenges you might face in this role. Practice articulating your thought process and decision-making skills when it comes to managing change user requests and team dynamics.
