At a Glance
- Tasks: Lead a team managing user change requests and ensure quality service delivery.
- Company: Workplace IT, a leading Managed Service Provider in the UK.
- Benefits: Competitive salary, hybrid working, and generous annual leave.
- Other info: Clear career progression and opportunities for professional growth.
- Why this job: Join a growing team and make a real impact in IT services.
- Qualifications: Experience in IT management and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
Position Overview
IT Provisioning Service Desk Team Lead
Location: Kings Lynn
Salary: £40,000 to £50,000 (DOE)
Hours: 9:00am to 5:30pm Monday to Friday (one hour for lunch)
About Workplace IT
Workplace IT is a Managed Service Provider (MSP) providing Co-Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK.
What you’ll do:
- Lead and support a growing team of Provisioning Desk Engineers
- Managing customer change user requests often scheduled in advance
- Keep tickets on track (reviewing, prioritising, coaching not firefighting)
- Act as an escalation point for clients, handling issues by phone followed by email and ticket
- Oversee quality, SLAs and documentation using ConnectWise
- Manage BAU team matters (1:1s, holidays, development)
- Ensure the team adhere to compliance including GDPR, DSPT, Cyber Essentials, ISO27001
- Support the recruitment of new Provisioning desk engineers
- Report into Directors and form part of a new leadership team
- Only work tickets in exceptional peak periods
Core Technology Environments:
- Microsoft 365 (OneDrive, SharePoint, Intune, Automate, MFA)
- Unifi WIFI and Networking
- Draytek Routing
- Dell Laptop / Desktops
- ConnectWise Manage, Automate, Boost, Bright gauge and Smile back
- Working with third parties including Wavenet, Redcentric, One Advanced, Civica etc
Why this role
- Clear career progression into senior operational leadership
- Hybrid working with one anchor office day per week in King's Lynn
- Increasing responsibility and salary as you grow with the business
- Meaningful work in regulated, high‑impact environments
Benefits
25 days annual leave, rising to 30 days after 12 months plus UK
Provisioning Desk (Change User Request) Team Lead in London employer: Workplace IT Technologies Limited
Workplace IT is an exceptional employer that prioritises employee growth and development, offering clear career progression into senior operational leadership roles. With a supportive work culture that values hybrid working and meaningful contributions in regulated environments, employees enjoy competitive salaries, generous annual leave, and the opportunity to work with cutting-edge technology in a collaborative team setting in Kings Lynn.
Contact Detail:
Workplace IT Technologies Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Desk (Change User Request) Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Workplace IT. A friendly chat can open doors and give you insider info on the team culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into the role. Understand the core technologies mentioned, like Microsoft 365 and ConnectWise. We want you to show off your knowledge and how you can lead the team effectively!
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully managed a team or resolved conflicts. We love hearing about real experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team at Workplace IT.
We think you need these skills to ace Provisioning Desk (Change User Request) Team Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Provisioning Desk Team Lead. Highlight your experience in managing teams and handling customer requests, as well as any relevant tech skills. We want to see how you fit into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs at Workplace IT. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills:As a team lead, your leadership skills are crucial. In your application, share examples of how you've successfully led teams or projects in the past. We’re looking for someone who can inspire and support others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Workplace IT Technologies Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the core technologies mentioned in the job description, like Microsoft 365 and ConnectWise. Brush up on your knowledge of these tools, as you might be asked to demonstrate your understanding during the interview.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to highlight your experience in managing teams and handling customer requests. Prepare examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles.
✨Understand Compliance Requirements
Familiarise yourself with GDPR, Cyber Essentials, and ISO27001. Be ready to discuss how you’ve ensured compliance in past positions, as this will show your potential employer that you take these regulations seriously.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the company culture, team dynamics, and future projects. This not only shows your interest but also helps you gauge if the role is the right fit for you.
