At a Glance
- Tasks: Troubleshoot and resolve technical issues across Microsoft 365, Azure, and Intune.
- Company: Join a dynamic team at Workplace IT, supporting health and social care groups.
- Benefits: Enjoy a competitive salary, 25 days leave, health insurance, and hybrid working.
- Other info: Great career growth opportunities and regular team socials await you!
- Why this job: Make a real impact in IT support while collaborating with top tech vendors.
- Qualifications: Experience in IT support with strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 30000 - 35000 £ per year.
- Second Line Service Desk Engineer
- About Workplace IT
Workplace IT provides Co‑Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking a Second Line Service Desk Engineer to join our growing technical service team.
This position focuses on resolving technical issues, supporting clients infrastructure, and ensuring exceptional service across Microsoft 365, Azure, Intune, and client network environments.
You will work across a variety of support tickets requiring investigation and analysis, collaborating closely with our clients internal IT Teams, vendors such as Microsoft, Trend Micro and Draytek as well as our own team.
Key Responsibilities
- Troubleshoot and resolve technical problems across Microsoft 365, Azure AD, and Intune.
- Support and manage MFA configurations, conditional access, and security baselines.
- Diagnose and resolve issues with Ubiquiti (Unifi) Wi‑Fi and switch networks.
- Configure and support Draytek routers and firewalls.
- Collaborate with clients internal IT teams and technology vendors.
- Maintain detailed, real‑time ticket documentation using our PSA system Connect Wise.
- Follow strict SLA (Service Level Agreements) and client processes.
- Collaborating with our service coordinator team (Dispatcher) to manage ticket progress.
- Contribute to the knowledge base and process improvement initiatives.
About You
- Proven experience in a Second Line or higher IT support role.
- Strong knowledge of Microsoft 365, Intune, Azure AD, and MFA.
- Hands‑on experience with Ubiquiti (Unifi) Wi‑Fi and switching.
- Configuration and troubleshooting skills with Draytek routers / firewalls.
- Confident communicator with excellent written and verbal skills.
- Analytical, methodical, and focused on delivering consistent exceptional service.
- Experience working in an MSP or multi‑client IT environment preferred.
- Why Join Us
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Hybrid working model
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
- Working Location
- Based at our modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge and Peterborough.
- Typically, one anchor day per week in the King’s Lynn office with the Service Desk team
- Remaining days office or home working (subject to business needs)
- Additional days in the King’s Lynn office maybe required based around customer needs.
- Interview Process
- 30‑minute Microsoft Teams interview
- 60‑minute face‑to‑face interview (King’s Lynn) with scenario testing
- 60‑minute online team alignment assessment and DBS checks
- Induction
- The successful candidate must be happy to spend their first two weeks in our King’s Lynn office.
- Workplace IT Technologies Limited
- 1 Innovation Drive
- King’s Lynn Innovation Centre
- King’s Lynn
- Norfolk. PE30 5BY
- #J-18808-Ljbffr
IT Service Desk Engineer in King's Lynn employer: Workplace IT Technologies Limited
Workplace IT Technologies Limited is an exceptional employer located in King’s Lynn, offering a dynamic work culture that fosters innovation and collaboration. As a member of the Senior Leadership Team, you will have the opportunity to shape strategic growth while benefiting from professional development programmes and a supportive environment that values your contributions. With a focus on meaningful impact across various sectors, this role provides a unique chance to drive significant change in the digital marketing landscape.
Contact Details:
Workplace IT Technologies Limited Recruitment Team
