At a Glance
- Tasks: Troubleshoot and resolve technical issues across Microsoft 365, Azure, and Intune.
- Company: Join a dynamic team at Workplace IT, supporting health and social care groups.
- Benefits: Enjoy a competitive salary, 25 days leave, health insurance, and hybrid working.
- Other info: Great career growth opportunities and regular team socials await you!
- Why this job: Make a real impact in IT support while collaborating with top tech vendors.
- Qualifications: Experience in IT support with strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 30000 - 35000 £ per year.
- Second Line Service Desk Engineer
- About Workplace IT
Workplace IT provides Co‑Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking a Second Line Service Desk Engineer to join our growing technical service team.
This position focuses on resolving technical issues, supporting clients infrastructure, and ensuring exceptional service across Microsoft 365, Azure, Intune, and client network environments.
You will work across a variety of support tickets requiring investigation and analysis, collaborating closely with our clients internal IT Teams, vendors such as Microsoft, Trend Micro and Draytek as well as our own team.
Key Responsibilities
- Troubleshoot and resolve technical problems across Microsoft 365, Azure AD, and Intune.
- Support and manage MFA configurations, conditional access, and security baselines.
- Diagnose and resolve issues with Ubiquiti (Unifi) Wi‑Fi and switch networks.
- Configure and support Draytek routers and firewalls.
- Collaborate with clients internal IT teams and technology vendors.
- Maintain detailed, real‑time ticket documentation using our PSA system Connect Wise.
- Follow strict SLA (Service Level Agreements) and client processes.
- Collaborating with our service coordinator team (Dispatcher) to manage ticket progress.
- Contribute to the knowledge base and process improvement initiatives.
About You
- Proven experience in a Second Line or higher IT support role.
- Strong knowledge of Microsoft 365, Intune, Azure AD, and MFA.
- Hands‑on experience with Ubiquiti (Unifi) Wi‑Fi and switching.
- Configuration and troubleshooting skills with Draytek routers / firewalls.
- Confident communicator with excellent written and verbal skills.
- Analytical, methodical, and focused on delivering consistent exceptional service.
- Experience working in an MSP or multi‑client IT environment preferred.
- Why Join Us
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal Training Plan
- Health insurance
- Hybrid working model
- Regular 1:1 and performance feedback
- Laptop and home working IT equipment
- Regular Team Socials
- Working Location
- Based at our modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge and Peterborough.
- Typically, one anchor day per week in the King’s Lynn office with the Service Desk team
- Remaining days office or home working (subject to business needs)
- Additional days in the King’s Lynn office maybe required based around customer needs.
- Interview Process
- 30‑minute Microsoft Teams interview
- 60‑minute face‑to‑face interview (King’s Lynn) with scenario testing
- 60‑minute online team alignment assessment and DBS checks
- Induction
- The successful candidate must be happy to spend their first two weeks in our King’s Lynn office.
- Workplace IT Technologies Limited
- 1 Innovation Drive
- King’s Lynn Innovation Centre
- King’s Lynn
- Norfolk. PE30 5BY
- #J-18808-Ljbffr
IT Service Desk Engineer in King's Lynn employer: Workplace IT Technologies Limited
Workplace IT Technologies Limited is an exceptional employer located in King’s Lynn, offering a dynamic work culture that fosters innovation and collaboration. As a member of the Senior Leadership Team, you will have the opportunity to shape strategic growth while benefiting from professional development programmes and a supportive environment that values your contributions. With a focus on meaningful impact across various sectors, this role provides a unique chance to drive significant change in the digital marketing landscape.
Contact Details:
Workplace IT Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in King's Lynn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Workplace IT Technologies Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Workplace IT Technologies Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Workplace IT Technologies Limited!
✨Direct Apply to Workplace IT Technologies Limited
Let's not forget to apply directly through the Workplace IT Technologies Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer in King's Lynn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Workplace IT Technologies Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Workplace IT Technologies Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Workplace IT Technologies Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
