At a Glance
- Tasks: Drive data-driven decisions to enhance performance and strategy in a collaborative environment.
- Company: Join the British Council, a leader in education and cultural connections worldwide.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a diverse team committed to equality and inclusion.
- Why this job: Make a real impact by shaping educational futures through data insights and strategic planning.
- Qualifications: Degree in a relevant field and 2+ years of experience in data analysis.
The predicted salary is between 53755 - 60504 £ per year.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.
About Workplace and Online
Workplace and Online is one of three Propositions that form part of the British Council’s English and Exams business. The team originates solutions that help individuals and organizations achieve their English language learning and assessment goals through digital and workplace-focused offers. We work across product, marketing, sales, operations and customer service to grow commercial performance, improve customer experience and maximize impact.
Role purpose
The Performance Manager plays a key role in enabling data-driven decision-making across the Proposition’s product and commercial portfolio. Reporting to the Commercial Director, Workplace and Online, the role works closely with the whole Proposition team, the Data and Evidence team, marketing, sales, operations and customer service to deliver actionable insights that improve financial and product performance, support commercial growth, and strengthen decision making. This role is ideal for someone who enjoys combining analysis, commercial thinking and stakeholder engagement to influence strategy and business outcomes in a fast-paced, collaborative environment.
Role Accountabilities
- Leadership & Management
- Provides data-driven insights to support Proposition leadership team in decision-making
- Defines and tracks KPIs; supports capability building and performance culture
- Strategy & Planning
- Aligns proposition planning with financial and business goals (with FP&A)
- Supports the development and communication of long-term portfolio and performance plans
- Develops and implements pricing strategies with key stakeholders (Marketing, B2O sales and Heads of Propositions)
- Challenges stakeholders to drive performance, revenue, and margins
- Commercial & Financial Management
- Supports colleagues to track ROI, cost efficiency, and transformation outcomes
- Ensures robust investment cases and benefit realisation
- Consultancy, Analysis & Problem Solving
- Produces actionable insights to support strategy and planning
- Analyses data to inform product design, performance, and market focus
- Supports pricing and cost strategy for key tenders and sales opportunities to create a competitive winning proposition
- Data & Insights
- Manages multi-source data and ensures quality
- Builds dashboards and delivers insights for senior stakeholders
- Translates business needs into recommendations
- Supports growth through data-driven analysis
Qualification and experience
Essentials
- Degree, preferably in a relevant field such as data science, computer science, information systems, business, or a related discipline, e.g. a STEM subject or a finance-related subject. Equivalent professional experience will be considered where a degree is not held.
Desirable: Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP)
Experience
Essentials
- 2+ years’ experience in BI and/or data analysis
- Strong quantitative skills; proficient in SQL, Excel, Power BI, Tableau, and analytics tools
- Experience tracking and analysing digital service performance metrics
- Ability to translate data into actionable insights and recommendations
- Strong data visualisation skills (dashboards and reporting)
- Understanding of data privacy and security principles
- Experience working with cross-functional teams (e.g. product, marketing, engineering)
- Excellent written and verbal communication skills for diverse audiences
- Ability to work independently and manage priorities in a fast-paced environment
- Commitment to continuous learning and professional development
- Experience analysing Google Analytics 4 (GA4) data
Desirables
- Qualification(s) in data analysis or equivalent.
- Familiarity with visualization tools such as Looker, Tableau and/or Power BI.
- Experience working in a global or multicultural context.
- Understanding of Agile ways of working and product development cycles.
- Experience of a digital education or assessment business.
Language Requirements
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Important information
- British Council Pay band: 8/E
- Department: English and Exams
- Contract type: Indefinite Contract
- Location: UK - This role is open to candidates based in all UK locations.
- Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.
- Closing date: 19 June 2026 (23.59 ICT / 17.59 BST)
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Performance Manager - Work employer: Workplace and Online
The British Council is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation across its diverse teams. With a commitment to professional development and a focus on equality, diversity, and inclusion, employees are empowered to grow their careers while contributing to meaningful global initiatives in education and cultural exchange. The flexibility of working from various UK locations enhances work-life balance, making it an attractive opportunity for those seeking impactful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager - Work
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you fit right in with their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Keep it concise but impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Performance Manager - Work
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Performance Manager role. Highlight your experience in data analysis and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that show your proficiency in SQL, Excel, and data visualisation tools. We love seeing how you've used these skills to drive performance.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re serious about joining our mission!
How to prepare for a job interview at Workplace and Online
✨Know Your Data
As a Performance Manager, you'll be expected to provide data-driven insights. Brush up on your SQL, Excel, and Power BI skills before the interview. Be ready to discuss how you've used data to influence decisions in past roles.
✨Understand the Business
Familiarise yourself with the British Council's mission and how the Workplace and Online Proposition fits into their goals. Show that you understand how your role can impact commercial performance and customer experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work with cross-functional teams. Think of specific examples where you've successfully tackled challenges using data analysis and stakeholder engagement.
✨Communicate Clearly
You'll need to convey complex data insights to diverse audiences. Practice explaining your past projects in simple terms, focusing on the outcomes and how they benefited the business. Good communication is key!
