Hours: Approximately 20–40 hours per week, depending on availability and operational requirements
Pay: £12.71 per hour
Benefits: Complimentary Workout Central club membership
Schedule: Rota-based, including early mornings, evenings and weekends
About the Role
Workout Central is looking for enthusiastic, reliable and customer-focused Fitness & Front of House Team Membersto join our growing team at our Newcastle city-centre facility.
This is a varied, hands-on role combining fitness-floor duties, member service, reception and front-of-house responsibilities, together with supporting our on-site Café Revive.
We're looking for people who enjoy working with members, take pride in delivering excellent customer service and are comfortable moving between different areas of the club rather than spending an entire shift behind a reception desk.
The role would suit someone looking to develop their career within the fitness industry while gaining experience across the wider operation of a premium health and fitness facility.
Both part-time and full-time hours may be available. We are particularly interested in candidates whose availability can help us cover a mixture ofearly mornings, evenings and weekends.
What You'll Be Doing
As a Fitness & Front of House Team Member, you'll work alongside our management team, Personal Trainers and instructors to help provide a safe, welcoming and professional environment for our members.
Your responsibilities will include:
- Providing a friendly and professional welcome to members and guests
- Reception and front-of-house duties
- Maintaining an active and approachable presence on the gym floor
- Assisting members with equipment and general fitness enquiries
- Conducting gym inductions where appropriate
- Supporting the safe opening and closing of the facility alongside the duty manager
- Monitoring the presentation, cleanliness and general condition of member areas
- Assisting with membership enquiries and facility tours
- Preparing and serving coffees, smoothies and other Café Revive products following training
- Helping maintain appropriate cleanliness, hygiene and operating standards within the café
- Providing additional operational support during busy periods
- Supporting member activities and events where required
- Delivering or assisting with fitness classes where appropriately qualified
- Working flexibly across the facility to help provide an excellent member experience.
This is very much ahands-on team role. We are looking for people who are happy to get involved wherever they are needed and who understand that excellent member service involves much more than simply operating a reception desk
What We're Looking For
- Level 2 Gym/Fitness Instructor qualification or equivalent
- Excellent customer-service and communication skills
- Friendly, confident and professional when dealing with members and guests
- Reliable and punctual
- Comfortable working as part of a small team
- Willingness to work across fitness, front of house and Café Revive
- Comfortable maintaining a clean, organised and well-presented environment
- Able to use initiative and respond appropriately when the facility becomes busy
- Availability to work a rota that may include early mornings, evenings and weekends
Desirable – but not essential
- Previous barista or coffee-shop experience
- Previous gym, leisure, hospitality or customer-service experience
- Indoor cycling/spin qualification
- Experience conducting gym inductions or supporting members on the gym floor
- Full training on Workout Central's operating systems and Café Revive procedures will be provided.
We're particularly interested in candidates who can bringadditional skills to the team. Whether that's barista experience, group exercise, indoor cycling or excellent front-of-house experience, we'd like to hear from you.
About Workout Central
Workout Central is a premium fitness, recovery and wellbeing facility in the heart of Newcastle upon Tyne.
Our facility brings together a high-quality gym and fitness environment with group exercise, reformer, indoor cycling, recovery facilities, Café Revive and member workspaces.
We're building a team that takes pride in the facility and provides members with a friendly, professional and consistently high standard of service.
As Workout Central continues to grow, there will be opportunities for team members who demonstrate the right attitude and ability to develop alongside the business.
What We Offer
- £12.71 per hour
- Complimentary Workout Central club membership
- Approximately20–40 contracted hours per week, depending on the position
- Holiday entitlement in accordance with your employment terms
- Workplace pension where eligible
- Training across Workout Central's operating systems and Café Revive
- Opportunities to develop additional fitness and group exercise skills
- Opportunity for increased responsibility and career development as Workout Central grows
- Varied working environment across fitness, member services and front of house
Working Hours
Workout Central operates seven days per week, with early morning and evening opening.
These positions will therefore operate on a rota and may includeearly mornings, daytime shifts, evenings and weekends.
We are recruiting for multiple positions and are open to considering different working patterns between approximately20 and 40 hours per week.
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