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- Tasks: Lead daily operations and ensure exceptional service at our premium training facility.
- Company: Join Workout Central, a new wellness hub in Newcastle with a vibrant team culture.
- Benefits: Competitive salary, performance bonuses, structured training, and complimentary membership.
- Other info: Exciting growth opportunities and full training provided in Reformer and additional formats.
- Why this job: Be part of a pioneering team and make a real impact in the fitness industry.
- Qualifications: Experience in fitness or front-of-house roles; leadership skills are a must.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Full-Time | ÂŁ30,000 per year + Performance Bonus
About Workout Central
Workout Central is a new premium training and wellness facility opening in Newcastle city centre, located within Spire Platinum Suites. The facility includes a high-spec strength gym floor, dedicated Reformer and Spin studios, functional training space, luxury spa facilities and an in-house café. We are building a strong operational team ahead of launch and are looking for an experienced Assistant General Manager to support the General Manager in leading the business from day one.
The Role
This is a hands‑on operational leadership role. You will support the General Manager in the daily running of the facility, oversee service standards across gym floor, reception and café, contribute to membership growth and help build a strong team culture. We are ideally looking for someone with fitness industry experience who also understands front‑of‑house service and customer flow. An interest in Pilates and studio‑based training is desirable, with full training provided in Reformer and additional class formats. This role requires someone confident leading from the front — not managing from behind a desk.
Key Responsibilities
- Operations & Leadership
- Support the General Manager with day‑to‑day operations
- Lead shifts across gym floor, reception and café
- Ensure high presentation standards across all areas
- Assist with rota planning and team performance
- Oversee health & safety and operational compliance
- Deliver exceptional front‑of‑house service
- Manage reception flow and member enquiries
- Ensure a premium, professional first impression at all times
- Member Experience & Sales
- Conduct tours and support membership sales
- Drive corporate engagement within the building
- Handle member feedback confidently and professionally
- Support retention and community initiatives
- Studio & Fitness Delivery
- Opportunity to train and teach additional formats including Spin, Strength and Mind & Body
- Maintain studio quality and equipment standards
- Support studio utilisation and programming
- Commercial Performance
- Support monthly membership targets
- Contribute to revenue growth across memberships and café
- Assist in delivering KPIs and performance targets
About You
- Experience working in a gym, health club or studio environment
- Experience in a front‑of‑house or reception‑based role
- Interest in Pilates/Reformer training
- Strong leadership presence
- Commercially aware and target‑driven
- Organised, proactive and professional
Reformer qualification is not essential — full training will be provided. Additional studio training will be included as part of your development.
Salary & Bonus
Base Salary: ÂŁ30,000 per year
Performance Bonus Structure: Monthly bonus linked to membership growth, Retention‑based incentive, Quarterly overall club performance bonus
On‑target earnings expected between £33,000–£36,000, depending on performance. Full breakdown discussed at interview stage.
What We Offer
- Structured training across Reformer and additional class formats
- Clear progression pathway
- Complimentary membership
- Founding leadership position within a new premium facility
Assistant General Manager in Newcastle upon Tyne employer: Workout Central
Contact Detail:
Workout Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, check out Workout Central's website and social media. Familiarise yourself with their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about your past experiences in the fitness industry and how they relate to the role. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your passion! If you have a love for fitness, especially Pilates or Reformer training, let it shine through during your interview. Share why you’re excited about the opportunity at Workout Central and how you can contribute to the team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Assistant General Manager role.
We think you need these skills to ace Assistant General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Fitness: When you're writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping others achieve their wellness goals.
Tailor Your Experience: Make sure to highlight any relevant experience you have in gym or health club environments. We’re looking for someone who understands front-of-house service and can lead from the front, so don’t be shy about showcasing your leadership skills!
Be Professional Yet Approachable: Your written application should reflect the premium service we aim to provide at Workout Central. Keep it professional, but also let your personality come through. We want to know who you are beyond your qualifications!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Workout Central
✨Know Your Stuff
Make sure you’re familiar with Workout Central’s facilities and services. Understand the gym floor, café, and wellness offerings inside out. This will help you demonstrate your genuine interest in the role and show that you’re ready to lead from the front.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about times when you’ve improved service standards or handled member feedback effectively. This will highlight your hands-on leadership style and ability to motivate a team.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like managing busy periods at the reception or dealing with member complaints. Practise your responses to these scenarios to show you can think on your feet and maintain high service standards.
✨Express Your Passion for Fitness
Share your enthusiasm for fitness and wellness, especially regarding Pilates and studio-based training. If you have any personal experiences or insights, bring them up! This will help you connect with the interviewers and show that you’re a great fit for their culture.