Call Center Representative

About the job Call Center Representative

Responsibilities

Manage a large number of inbound and outbound calls in a timely manner.

Follow communication “scripts” when dealing with different issues.

Identify customer needs, clarify information, research each issue and offer solutions and/or alternatives.

Take advantage of product sales opportunities when they arise.

Establish long-lasting relationships and engage customers by going the extra mile

Maintain a record of all conversations in our call center database in a comprehensible manner

Regularly attend educational seminars to improve knowledge and performance level

Meet personal and team qualitative and quantitative objectives.

Qualifications and skills

Previous experience in a customer service position

Track record of exceeding quotas

Strong telephone and verbal communication skills, as well as active listening skills

Customer orientation and adaptability to different personality types

Ability to multi-task, prioritize and manage time effectively