At a Glance
- Tasks: Lead operational delivery and client coordination in Information Security services.
- Company: Dynamic consultancy focused on Information Security with a collaborative culture.
- Benefits: 25 days annual leave, private healthcare, gym membership, and flexible working.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in service delivery operations and strong team management skills.
The predicted salary is between 45000 - 55000 £ per year.
The Client Coordination Manager is responsible for leading the operational delivery and client coordination across our Information Security service lines, including Data Protection, Cyber Essentials, and Information Security Consultancy.
This role ensures the seamless end-to-end delivery of services, effective resource coordination, high levels of client satisfaction, and strong commercial performance.
The Client Coordination Manager will oversee the Client Coordination team supporting these functions, driving operational excellence, process improvement, and performance management across the department.
The role requires a strong operational leader with the ability to manage multiple service streams, maintain delivery standards under pressure, and foster a high-performing, customer-focused culture.
Key Responsibilities
Operational Delivery & Service Management
• Oversee end-to-end delivery of Information Security services across
- Data Protection
- Cyber Essentials
- Information Security Consultancy
- Ensure services are delivered efficiently, on time, and in line with client expectations and contractual obligations.
- Monitor service delivery performance, utilisation, and capacity planning.
- Collaborate closely with the Head of Information Security Operations to align delivery performance with strategic objectives.
- Team Leadership & Management
- Line manage Client Coordinators who will work across Data Protection, Cyber Essentials, and Information Security functions.
- Conduct regular 1:1s, performance reviews, and annual appraisals.
- Support career development and progression planning within the team.
- Foster a high-performing, accountable, and collaborative team culture.
- Lead regular team meetings and performance check-ins.
- Support recruitment, onboarding, and training of new team members.
- Commercial & Performance Management
- Support budget management by monitoring service delivery costs and resource allocation.
- Track and report on key KPIs, including utilisation, revenue delivery, client satisfaction, and operational efficiency.
- Ensure effective coordination to support revenue targets within Info Sec service lines.
- Provide performance insights and reporting to senior leadership.
- Work collaboratively with finance and operations teams to ensure billing accuracy and timely invoicing.
- Client Experience & Stakeholder Management
- Drive a strong customer-focused culture within the Client Coordination team.
- Act as an escalation point for client coordination issues where required.
- Ensure consistent communication and service transparency with clients.
- Build effective relationships with internal stakeholders, including consultants, service leads, sales, and finance teams.
Skills & Experience Required
- Proven experience managing service delivery operations within a professional services or consultancy environment.
- Experience leading and developing coordination or operations teams.
- Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader Info Sec consultancy.
- Demonstrated ability to manage multiple concurrent client engagements.
- Strong organisational skills with exceptional attention to detail.
- Commercial awareness and experience managing delivery against revenue targets.
- Confident in KPI reporting and performance analysis.
- Excellent stakeholder management and negotiation skills.
- Personal Attributes
- Proactive, solutions-driven mindset.
- Strong leadership presence with an approachable and supportive style.
- Excellent written and verbal communication skills.
- High level of accountability and ownership.
- Resilient and able to operate effectively under pressure.
- Committed to continuous improvement and professional development.
Benefits
- 25 days annual leave plus birthday leave
- Company pension
- Subsidised gym membership
- Employee benefits platform
- Regular team events
- Private healthcare (individual cover)
- Learning allowance for personal development
- Flexible working policy
This role would be particularly well suited to a candidate with a service delivery background or someone with experience in business operations.
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Client Coordination Manager Service Delivery · Leeds, Stevenage · in London employer: WorkNest
WorkNest Secure is an exceptional employer that fosters a high-performing team culture and prioritises employee growth through comprehensive training and mentoring opportunities. Located in the heart of the UK, we offer a supportive work environment with generous benefits such as enhanced annual leave, private medical insurance, and VITO days for volunteering, ensuring our employees feel valued and empowered to make a meaningful impact in the cyber security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Coordination Manager Service Delivery · Leeds, Stevenage · in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Coordination Manager Service Delivery · Leeds, Stevenage · at WorkNest!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like WorkNest or be willing to refer you for that Client Coordination Manager Service Delivery · Leeds, Stevenage · position!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Coordination Manager Service Delivery · Leeds, Stevenage · role at WorkNest!
We think you need these skills to ace Client Coordination Manager Service Delivery · Leeds, Stevenage · in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at WorkNest. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at WorkNest
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at WorkNest. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
