Client Implementation Executive

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As we continue to grow, we are looking for a Client Implementation Executive to assist our current Client implementation team in building strong client relationships, driving customer engagements and ensuring our clients maximise the value of our services.

This role focuses on setting up long term customer satisfaction and retention. You will collaborate cross-functionally, and contribute to process improvements that enhance the overall customer experience.

In this role, you’ll draw on your experience managing multiple projects and implementations, keeping things moving smoothly and delivering real impact.

Key Responsibilities

• Customer Implementation & Engagement: You will be required to ensure a seamless onboarding experience and guide customers through our portal and process.
• Relationship Management: To serve as the primary point of contact for clients, understanding their security needs and business goals.
• Client Advocacy: You will be required to act as the voice of the client, providing feedback to internal teams to improve service and offerings.
• Issue Resolution and Support: You will be required to work closely with internal technical teams to ensure timely resolution of client concerns and inquiries.
• Performance Monitoring & Reporting: You will be required to track key client implementation metrics and drive continuous improvements in client satisfaction.
• Retention & Growth: To proactively identify opportunities for renewals, service expansion and upselling additional security offerings.

About you

• Experience: 2+ years in Client Implementation or Client Relations role within SaaS or IT services.
• Strong Communication Skills: Ability to communicate effectively with a variety of individuals.
• Problem solving & Proactiveness: A strategic mindset to identify challenges, propose solutions and ensure customer success.
• CRM tools: Experienced with CRM tools, or project management and reporting platforms.

Benefits

• Commission earning potential.
• Opportunities for advancement.
• 25 days of Annual Leave plus Bank Holidays.
• Weekly company-paid lunches.

If you are a motivated and detail-oriented individual looking to start your career with Pentest People, we would love to hear from you.

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.