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For Companies At a Glance
- Tasks: Lead a high-performing team to enhance client relationships and drive growth.
- Company: Join WorkNest, part of Axiom GRC, a rapidly growing consultancy.
- Benefits: Competitive salary, bonus, and a supportive work culture.
- Why this job: Shape the future of client management in a dynamic, high-growth environment.
- Qualifications: Proven leadership in client success or account management, ideally in professional services.
- Other info: Embrace teamwork and innovation while driving impactful client strategies.
The predicted salary is between 68000 - 85000 £ per year.
We’re looking for a senior client leader to help define the future of our client relationships. If you’re a commercially minded professional who thrives on growth, influence and building high‑performing teams we’d love to hear from you.
WorkNest, part of the Axiom GRC group, is scaling fast and this is a standout opportunity to help shape what comes next. Backed by deep expertise across Employment Law, HR, Health & Safety, Cybersecurity, ISO and Compliance, we blend pragmatic advice with cutting‑edge technology to deliver real impact for our clients. With rapid UK and international growth, strengthened by acquisitions including Bulletproof, Pentest People, IMSM and Wirehouse, we’re targeting £250 m in revenue and sustained growth of over 25 % CAGR.
As Head of Client Management, you’ll lead a high‑performing team to drive retention, upsell and cross‑sell, working closely with Product and Service Delivery to maximise client value. As a member of WorkNest’s Senior Leadership Team, you’ll influence commercial strategy, champion our culture and values, and shape the future of an established function in a progressive, high‑growth, acquisitive environment.
What We Offer
- Salary: £80,000 - £100,000 plus bonus per annum
- Great Benefits
- A supportive and inclusive work culture
What We’re Looking For
We’re looking for a commercially minded, people focused leader to take full ownership of a retained client portfolio worth around £100 m and drive a best‑in‑class retention and growth strategy. You’ll lead, coach and inspire our Client Managers, empowering them to deliver exceptional renewals, upsell and cross‑sell outcomes, while working in close partnership with Client Implementation, Service Delivery, Marketing and Product teams to ensure clients are fully engaged and realising maximum value from our consultancy and software solutions.
Using data, insight and market awareness, you’ll identify growth opportunities, manage risk and shape engagement strategies, while defining and tracking key performance metrics to inform senior leadership. You’ll also play a critical role in resolving complex client issues with empathy and commercial judgement, shaping the client experience through loyalty and advocacy initiatives, and leading client management strategy across newly acquired businesses.
About You
You’ll be an experienced senior leader or an established head of customer success and/or account management, ideally from a professional services environment with exposure to SaaS, and bring a strong track record of driving client growth while reducing churn. You will have good experience of building, leading and motivating high‑performing teams, creating a culture of accountability, collaboration and continuous improvement.
Commercially astute and analytically minded, you’ll be comfortable shaping pricing strategies, navigating complex commercial discussions, and translating data and insight into clear, actionable plans. You will have good experience of successfully implementing scalable client segmentation models, driving CRM effectiveness, managing budgets with a balance of efficiency and growth, and supporting integration within acquisitive businesses.
A natural communicator and influencer, you’ll thrive in fast‑paced environments, bringing innovative problem‑solving to complex challenges, leading with a genuinely client‑centric mindset. Above all, you’ll be someone who values teamwork, champions our values, and inspires people to perform at their best in a supportive, ambitious and high‑functioning environment.
Up for the challenge? If you share our values of Integrity, Excellence, Teamwork and Inclusion, please use the purple ‘apply now’ button to begin your application. You’ll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post.
WorkNest is committed to creating a culture of Inclusion and ensuring that everyone – job applicants, clients, colleagues, and anyone else we deal with – is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent Team if there are any adjustments we need to make in order to ensure a genuine equality of opportunity.
Closing date: 13th March 2026. Please note: Applications will be reviewed on an ongoing basis. We may look to close the advert early, so please don’t delay in submitting an application.
Head of Client Management in Chester employer: Worknest
Contact Detail:
Worknest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Management in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Client Management role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around teamwork and inclusion, so you can show how you align with their mission. Tailor your responses to highlight your experience in driving client growth and leading high-performing teams.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive client retention and upsell strategies in the past. This will demonstrate your commercial acumen and ability to shape effective engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at WorkNest.
We think you need these skills to ace Head of Client Management in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Client Management role. Highlight your experience in client retention, team leadership, and any relevant SaaS exposure. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven client growth and built high-performing teams. We love a good story!
Showcase Your Commercial Acumen: Since we’re looking for someone commercially minded, don’t forget to highlight your experience with pricing strategies and managing budgets. Show us how you’ve navigated complex commercial discussions in the past.
Apply Through Our Website: We encourage you to apply through our website using the purple ‘apply now’ button. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Worknest
✨Know Your Numbers
As a Head of Client Management, you'll need to demonstrate your understanding of key performance metrics. Be prepared to discuss specific figures related to client retention, upsell rates, and growth strategies you've implemented in the past. This shows you’re not just a people person but also commercially savvy.
✨Showcase Your Leadership Style
You’ll be leading a high-performing team, so it’s crucial to articulate your leadership philosophy. Share examples of how you've motivated teams, fostered collaboration, and created a culture of accountability. Highlighting your experience in coaching and inspiring others will resonate well with the interviewers.
✨Prepare for Complex Scenarios
Expect questions about handling complex client issues. Think of specific challenges you've faced and how you resolved them with empathy and commercial judgement. This will showcase your problem-solving skills and client-centric mindset, which are vital for this role.
✨Align with Company Values
WorkNest values Integrity, Excellence, Teamwork, and Inclusion. Make sure to weave these values into your responses during the interview. Share personal anecdotes that reflect these principles, demonstrating that you not only understand the company culture but also embody it.
