At a Glance
- Tasks: Support day-to-day operations and ensure smooth service delivery for clients.
- Company: Join a leading cyber security team with a strong focus on client experience.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and gym membership discounts.
- Other info: Be part of a supportive team culture with excellent career growth opportunities.
- Why this job: Make a real impact in the growing field of cyber security while developing your skills.
- Qualifications: Strong organisational skills and experience in managing client engagements.
The predicted salary is between 48234 - 58952 £ per year.
WorkNest Secure is the cyber security, information security and data protection suite of WorkNest. The business has been formed following the merger of established cyber security brands including Bulletproof and Pentest People, bringing together deep expertise across penetration testing, cyber resilience, compliance, data protection and information security services. We support organisations with services including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.
As the Client Administrator you will work with the wider Client Coordination team for the running of the day-to-day operations, ensuring efficient delivery of services across multiple service lines.
Responsibilities:
- Report directly to Head of Client Coordination
- Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
- Foster a high-performing team culture
- Drive and maintain a customer focussed culture across the Client Coordination team
- Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
- Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
- Manage multiple assessments and clients’ deliverables simultaneously and effectively
- Arrange assessments and provide clear schedules and prerequisites to clients
- Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
- Prepare for and conduct a weekly delivery update to the account management team on a rota basis
- Attend team meetings and periodic performance assessments
- Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed
Skills Required:
- Proven ability to manage service delivery operations under pressure
- Previous experience in team management and mentoring
- Excellent organisational skills with high attention to detail
- Capability to manage multiple client engagements simultaneously
- Effective negotiation skills with multiple stakeholders – Employees & customers included
Personal Attributes:
- Proactive and solutions-oriented mindset
- Excellent written and verbal communication skills
- Strong influencing and negotiation abilities across all levels
- Ability to work well solo and as part of a team
- Approachable and supportive leadership style
- High level of attention to detail and accuracy is essential
- Self-motivated with a commitment to personal and professional growth
Benefits:
- Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
- Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
- Private Medical Insurance Discounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.
- Subsidised Gym / Wellbeing membership
- VITO Days: 2 paid volunteer days per year (available after probation)
- Health Cash Plan Cash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)
- UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
- Enhanced Family Related Leave Pay subject to qualifying periods
- Company Sick Pay 2 weeks enhanced sick pay
- Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
- Sophos Home Premium Cover for your family personal laptops
- Employee referral scheme
- Social events
If you’re organised, proactive and passionate about delivering great client experiences, we’d love to hear from you. This is a great opportunity to join a growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.
Client Administrator in Stevenage employer: WorkNest Secure
WorkNest Secure is an exceptional employer that fosters a high-performing team culture and prioritises employee growth through comprehensive training and mentoring opportunities. Located in the heart of the UK, we offer a range of benefits including generous annual leave, private medical insurance, and a supportive work environment that encourages personal and professional development. Join us to make a meaningful impact in the cyber security sector while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administrator in Stevenage
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including WorkNest Secure, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through WorkNest Secure
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at WorkNest Secure. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Client Administrator in Stevenage
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at WorkNest Secure insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to WorkNest Secure that you’re committed to staying ahead in the game.
How to prepare for a job interview at WorkNest Secure
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at WorkNest Secure to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at WorkNest Secure.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
