At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving growth through renewals and upselling.
- Company: Join WorkNest Secure, a fast-growing cyber security company with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a flexible working policy.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Build strong client relationships and make a real impact in the cyber security sector.
- Qualifications: A positive attitude, strong work ethic, and a willingness to learn are key.
The predicted salary is between 30000 - 40000 £ per year.
At WorkNest Secure, the Client Manager will take ownership of a portfolio of accounts, managing mid-level retention and growth targets across our client base. This role is less about years of experience and more about attitude, drive, and a willingness to learn and develop within a fast-paced cyber security environment. The focus is on building strong, trusted relationships with clients, ensuring exceptional service and satisfaction, and driving account growth through renewals, upsell, and cross-sell opportunities.
Key Responsibilities:
- Client Portfolio Management: Manage a portfolio of clients, ensuring their satisfaction, retention, and growth. Carry a mid-level target, contributing to team goals through renewals and account expansion. Act as the day-to-day contact for assigned clients, building strong and trusted relationships. Identify opportunities for upsell and cross-sell, bringing additional value to clients. Support client meetings, reviews, and renewal conversations with guidance from senior colleagues.
- Revenue Growth & Attraction: Work to consistently achieve retention and growth targets. Proactively identify risks of churn and support strategies to protect accounts. Contribute to commercial negotiations and renewals, developing skills in deal handling. Keep CRM records accurate and up to date to provide full visibility of pipeline and forecasts.
- Collaboration & Team Contribution: Work closely with the Client Management Team Leader for coaching, mentoring, and development. Learn from and support senior colleagues, shadowing key accounts where appropriate. Collaborate with Product, Operations, and Service Delivery to ensure excellent client outcomes. Partner with Marketing to follow up on campaigns and ABM activity. Share best practice and contribute to a positive, ambitious team culture.
- Professional Development: Take ownership of personal development, actively engaging in feedback and training. Build knowledge of the sector and continuously improve account management skills. Demonstrate ambition and readiness to progress into more senior roles.
Skills & Attributes:
- Previous cyber security experience is desirable. More important is a positive attitude, strong work ethic, and willingness to learn.
- Motivated by targets and comfortable working in a commercial environment.
- Strong communication skills with confidence in building client relationships.
- Organised and disciplined, with strong attention to detail in managing accounts and pipeline.
- Curious and eager to learn about the cyber security and technology sector.
- Resilient and adaptable, with the drive to deliver results.
- Willingness to travel for client meetings and events as required.
Education:
Bachelor’s degree in Business, Marketing, or a related field, or relevant account management experience. Equivalent practical experience will also be considered.
Benefits:
- 25 days annual leave plus birthday leave
- Company pension
- Subsidised gym membership
- Employee benefits platform
- Regular team events
- Private healthcare (individual cover)
- Learning allowance of £100 per annum for personal development
- Flexible working policy
If you're ambitious, motivated, and looking to build a long-term career in client management within a fast-growing cyber security business, we'd love to hear from you. Join WorkNest Secure and help us grow strong, lasting client partnerships.
Client Manager in Leeds employer: WorkNest Secure
WorkNest Secure is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for ambitious individuals looking to make a significant impact in the cyber security sector. With a strong focus on personal development, employees benefit from a generous learning allowance, flexible working policies, and a supportive environment that encourages professional growth. Located in a vibrant area, the company offers competitive benefits including private healthcare and team events, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WorkNest Secure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WorkNest Secure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WorkNest Secure:Your cover letter is your chance to shine! Tell us why you want to work at WorkNest Secure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WorkNest Secure!
How to prepare for a job interview at WorkNest Secure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
