At a Glance
- Tasks: Manage client accounts, build relationships, and support account growth in a dynamic cyber security environment.
- Company: Join WorkNest Secure, a leader in cyber security solutions with a focus on diversity and inclusion.
- Benefits: Enjoy 25 days leave, private healthcare, gym membership, and a learning allowance for personal development.
- Other info: Structured development pathway with mentorship and clear opportunities for career progression.
- Why this job: Kickstart your career in a supportive team while making a real impact in the cyber security sector.
- Qualifications: Experience in customer-facing roles; a positive attitude and eagerness to learn are key.
The predicted salary is between 40000 - 45000 £ per year.
At Work Nest Secure, our Client Managers are responsible for looking after a portfolio of client accounts, helping to build strong relationships while supporting customer retention and account growth.
This is a fantastic opportunity for someone who has some experience in account management, customer success, sales, or a client-facing role and is looking to take the next step in their career.
We're less focused on the number of years you've worked and more interested in your attitude, ambition, and willingness to learn in a fast-paced cyber security environment.
You'll work closely with experienced colleagues, developing your commercial skills while helping clients get the most value from our services.
You'll play an important role in renewals, identifying growth opportunities, and delivering an excellent customer experience.
This role offers a structured development pathway, providing the opportunity to work alongside experienced members of the Client Management team while building your own portfolio of accounts.
You'll receive ongoing coaching, mentorship, and hands‑on experience to develop your relationship management, commercial, and account management skills.
As your confidence and expertise grow, you'll take on greater responsibility, with clear opportunities to progress your career within Work Nest Secure.
This is a development-focused role for someone ambitious, proactive, and eager to grow a long-term commercial career within Work Nest Secure.
- Client Relationship Management
- Manage a portfolio of client accounts, ensuring excellent service and customer satisfaction.
- Build trusted relationships and become a key point of contact for your clients.
- Support account retention through regular communication and proactive account management.
- Identify opportunities to introduce additional products and services that add value to clients.
- Assist with client reviews, renewal discussions, and account planning with support from senior team members.
- Commercial Performance
- Work towards individual and team retention and growth targets.
- Identify potential risks to client retention and accelerate where appropriate.
- Support renewal conversations and develop your commercial negotiation skills.
- Maintain accurate CRM records to keep account information and pipeline up to date.
- Collaboration
- Work alongside experienced Client Managers and your Team Leader, receiving regular coaching and development.
- Collaborate with Product, Operations, Service Delivery, and Marketing teams to deliver the best outcomes for clients.
- Share ideas and contribute to a supportive, high-performing team culture.
- Learning & Development
- Take ownership of your development through ongoing training and feedback.
- Build your knowledge of cyber security, our products, and the wider technology market.
- Continuously develop your account management and commercial skills with opportunities for career progression.
About You
- Experience in a customer-facing, account management, customer success, recruitment, sales, or similar role.
- Previous cyber security experience is beneficial but not essential.
- A positive attitude, strong work ethic, and eagerness to learn.
- Comfortable working towards targets in a commercial environment.
- Excellent communication and relationship-building skills.
- Organised, proactive, and able to manage multiple priorities.
- Curious about technology and keen to develop your knowledge of the cyber security sector.
- Resilient, adaptable, and motivated to achieve results.
- Willing to travel occasionally for client meetings and events.
Education
- Bachelor’s degree in Business, Marketing, or a related field, or relevant account management experience.
- Equivalent practical experience will also be considered.
Benefits
- 25 days annual leave plus birthday leave
- Company pension
- Subsidised gym membership
- Employee benefits platform
- Regular team events
- Private healthcare (individual cover)
- Learning allowance of £100 per annum for personal development
- Flexible working policy
At Work Nest, we recognise the importance of having an engaged, healthy, diverse and inclusive culture. This is not only the right thing to do - it also strengthens our business.
We believe a talent-driven organisation must also be a diverse one.
We are committed to creating a culture of diversity, equity and inclusion across everything we do: how we serve our clients, develop our products and services, and support our colleagues.
Effective people management and engagement are integral to our business, both in terms of what we do and how we do it.
As part of this commitment, Work Nest and Axiom have signed up to the UN Sustainable Development Goals on Gender Equality (Goal 5) and Decent Work and Economic Growth (Goal 8).
We report annually to our Board and investors on our progress.
The Work Nest group brings together 15+ specialist organisations, each with decades of experience supporting organisations worldwide with risk and compliance solutions.
Our
Work Nest Secure suite brings together leading cyber security and compliance expertise to help organisations stay protected, resilient, and one step ahead of emerging threats.
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Client Manager in Stevenage employer: WorkNest Secure (US)
At WorkNest Secure, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. Our Client Managers benefit from structured development pathways, ongoing mentorship, and a commitment to diversity and inclusion, ensuring that every team member has the opportunity to grow their skills and advance their careers in the dynamic field of cyber security. With generous benefits such as 25 days annual leave, private healthcare, and a flexible working policy, we create an environment where ambition and personal development are at the forefront.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WorkNest Secure (US). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WorkNest Secure (US) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WorkNest Secure (US):Your cover letter is your chance to shine! Tell us why you want to work at WorkNest Secure (US) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WorkNest Secure (US)!
How to prepare for a job interview at WorkNest Secure (US)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
