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- Tasks: Engage with residents, address concerns, and keep them informed about construction projects.
- Company: Join a respected social housing contractor with 80 years of experience in the UK.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health insurance.
- Why this job: Make a real impact in your community while developing strong relationships and communication skills.
- Qualifications: Must have a full UK driving licence and strong customer service experience.
- Other info: Work Monday to Friday with opportunities for progression and regular training.
Join a long-established social housing contractor with over 80 years of experience, delivering planned capital works, cyclical decorations, major works, and retrofit schemes. They partner with some of the largest housing associations and local authorities across the UK, with a strong reputation for quality and long-term relationships.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
This is a permanent, salaried position where you can step in and start earning immediately, with a company vehicle and fuel card provided from day one. You’ll have the stability, support, and tools needed to do your job properly.
There’s genuine scope for progression. The business is growing, and you’ll receive regular training to develop your skills and move into more senior roles over time.
This is a field-based role, not desk-bound. You’ll be out on sites and in communities, meeting residents, solving problems, and helping ensure projects run smoothly. It’s ideal for someone who enjoys people-focused work and wants to build a long-term career in construction project support.
The Role
You’ll act as the key point of contact between residents, site teams, and management. Your role is to keep residents informed, supported, and confident throughout construction works taking place in their homes and communities.
Key Responsibilities
* Communicating with residents about upcoming construction works
* Sending letters and written updates regarding project timelines
* Carrying out home visits to offer advice, support, and reassurance
* Coordinating access and appointments with painters and subcontractors
* Attending site and progress meetings with construction teams
* Managing resident feedback, concerns, and complaints professionally
* Reporting regularly to management on resident engagement and project impact
What We’re Looking For
* Full UK manual driving license (essential)
* Strong face-to-face customer service experience
* Confident communicator with a calm and professional approach
* Well-organised with good time management skills
* Comfortable xiskglj working independently across multiple sites
* Previous experience in social housing, construction, or customer-facing roles is desirable but not essential
Package & Benefits
* £25,000 – £30,000 per annum
* Company vehicle & fuel card
* 21 days holiday + bank holidays
* Your birthday off
* Company pension scheme
* Health & life insurance
* Clear progression opportunities
* Ongoing training & development
* Employee discount portal
* Regular social company events
Working Hours
* Monday – Friday
* 8:00am – 5:00pm
* 1-hour lunch break
* 40 hours per week
Resident Liaison Officer employer: Workmans Recruitment
Contact Detail:
Workmans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Islington and Camden. Understanding the local community and its unique challenges will help you connect better with residents and demonstrate your commitment to their needs.
✨Tip Number 2
Brush up on your customer service skills, especially in face-to-face interactions. Being calm and adaptable is key, so practice scenarios where you might need to handle complaints or concerns from residents effectively.
✨Tip Number 3
Network with current or former Resident Liaison Officers if possible. They can provide insights into the role's day-to-day challenges and tips on how to excel, which can give you an edge during interviews.
✨Tip Number 4
Prepare to discuss your organisational skills and time management strategies. Think of examples where you've successfully managed multiple tasks or projects, as this will be crucial in ensuring smooth communication across departments.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and requirements, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your customer service experience and any relevant skills that align with the role. Emphasise your ability to engage with diverse communities and your strong communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully handled resident concerns or complaints in the past, demonstrating your problem-solving abilities and commitment to excellent service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Resident Liaison Officer.
How to prepare for a job interview at Workmans Recruitment
✨Know the Company and Its Values
Before your interview, take some time to research the social housing contractor and understand their mission and values. This will help you align your answers with what they stand for and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Resident Liaison Officer, you'll need to handle various situations with residents. Be ready to discuss how you would approach common scenarios, such as addressing complaints or communicating project updates. Use specific examples from your past experience to illustrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, highlight your face-to-face customer service experience and provide examples of how you've successfully engaged with diverse communities. This will show that you can build strong relationships with residents.
✨Demonstrate Time Management and Organisation
The role requires excellent time management and organisational skills. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple projects or resident concerns. This will reassure the interviewer of your ability to handle the demands of the job.
