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- Tasks: Engage with residents, address concerns, and keep them informed about construction projects.
- Company: Join a respected social housing contractor with 80 years of experience in the UK.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health insurance.
- Why this job: Make a real impact in your community while developing strong relationships and communication skills.
- Qualifications: Must have a full UK driving licence and strong customer service experience.
- Other info: Work Monday to Friday with opportunities for progression and regular training.
The predicted salary is between 21500 - 30000 £ per year.
The client is a long-established social housing contractor, specialising in planned capital works, cyclical decorations, major works and retrofit schemes. They\’ve been around for 80 years and work with some of the largest housing associations and councils across the UK. Step straight into a salaried position with a company car and fuel card and start earning right away. You\’ll get proper security and the tools you need to do the job well, without waiting around. There\’s real room to grow here too. You\’ll get regular training that will help you develop your skills and move up. You\’ll be part of a team that\’s actually expanding, giving you more opportunities to take on bigger projects and progress your career. And you won\’t be stuck behind a desk. You\’ll be out and about, meeting people, solving problems and making sure projects run smoothly. It\’s a chance to use your communication skills and build a solid career in construction project support. What you\’ll do You\’ll be working directly with residents, keeping them informed about construction projects that affect their homes. You\’ll handle concerns, offer support and make sure things run as smoothly as possible on the ground. Key activities will include: * Sending letters to residents about upcoming projects * Visiting homes to offer advice and support * Working with painters and subcontractors to arrange appointments * Attending meetings with the construction team to discuss planned works * Updating managers on how capital works are affecting residents What you\’ll need * A full UK manual driving licence, as you\’ll be travelling around a lot * Strong face-to-face customer service experience, so you can handle conversations calmly and clearly * Good time management and organisational skills to keep on top of your workload Package & Benefits: * £25,000 – £30,000 per annum * Company Vehicle + Fuel Card * 21 days holiday, + bank holidays, and your birthday Off! * Company Pension * Health and Life Insurance * Opportunity for progression * Regular training * Employee Discount Portal * Social Company Events Working Hours: * Monday – Friday * 8:00 AM – 5:00 PM * 1 Hour Lunch Break * 40 hours per week
Resident Liaison Officer employer: Workmans Recruitment
Contact Detail:
Workmans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Islington and Camden. Understanding the local community and its unique challenges will help you connect better with residents and demonstrate your commitment to their needs.
✨Tip Number 2
Brush up on your customer service skills, especially in face-to-face interactions. Being calm and adaptable is key, so practice scenarios where you might need to handle complaints or concerns from residents effectively.
✨Tip Number 3
Network with current or former Resident Liaison Officers if possible. They can provide insights into the role's day-to-day challenges and tips on how to excel, which can give you an edge during interviews.
✨Tip Number 4
Prepare to discuss your organisational skills and time management strategies. Think of examples where you've successfully managed multiple tasks or projects, as this will be crucial in ensuring smooth communication across departments.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and requirements, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your customer service experience and any relevant skills that align with the role. Emphasise your ability to engage with diverse communities and your strong communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully handled resident concerns or complaints in the past, demonstrating your problem-solving abilities and commitment to excellent service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Resident Liaison Officer.
How to prepare for a job interview at Workmans Recruitment
✨Know the Company and Its Values
Before your interview, take some time to research the social housing contractor and understand their mission and values. This will help you align your answers with what they stand for and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Resident Liaison Officer, you'll need to handle various situations with residents. Be ready to discuss how you would approach common scenarios, such as addressing complaints or communicating project updates. Use specific examples from your past experience to illustrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, highlight your face-to-face customer service experience and provide examples of how you've successfully engaged with diverse communities. This will show that you can build strong relationships with residents.
✨Demonstrate Time Management and Organisation
The role requires excellent time management and organisational skills. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple projects or resident concerns. This will reassure the interviewer of your ability to handle the demands of the job.
