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- Tasks: Engage with residents, address concerns, and keep them informed about construction projects.
- Company: Join a respected social housing contractor with 80 years of experience in the industry.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health benefits.
- Why this job: Make a real impact by building relationships and supporting communities during construction projects.
- Qualifications: Must have a full UK driving licence and strong customer service skills.
- Other info: Work Monday to Friday with opportunities for progression and regular training.
The predicted salary is between 21000 - 42000 £ per year.
The client is a long-established social housing contractor, specialising in planned capital works, cyclical decorations, major works and retrofit schemes. They\’ve been around for 80 years and work with some of the largest housing associations and councils across the UK. Step straight into a salaried position with a company car and fuel card and start earning right away. You\’ll get proper security and the tools you need to do the job well, without waiting around. There\’s real room to grow here too. You\’ll get regular training that will help you develop your skills and move up. You\’ll be part of a team that\’s actually expanding, giving you more opportunities to take on bigger projects and progress your career. And you won\’t be stuck behind a desk. You\’ll be out and about, meeting people, solving problems and making sure projects run smoothly. It\’s a chance to use your communication skills and build a solid career in construction project support. What you\’ll do You\’ll be working directly with residents, keeping them informed about construction projects that affect their homes. You\’ll handle concerns, offer support and make sure things run as smoothly as possible on the ground. Key activities will include: * Sending letters to residents about upcoming projects * Visiting homes to offer advice and support * Working with painters and subcontractors to arrange appointments * Attending meetings with the construction team to discuss planned works * Updating managers on how capital works are affecting residents What you\’ll need * A full UK manual driving licence, as you\’ll be travelling around a lot * Strong face-to-face customer service experience, so you can handle conversations calmly and clearly * Good time management and organisational skills to keep on top of your workload Package & Benefits: * £25,000 – £30,000 per annum * Company Vehicle + Fuel Card * 21 days holiday, + bank holidays, and your birthday Off! * Company Pension * Health and Life Insurance * Opportunity for progression * Regular training * Employee Discount Portal * Social Company Events Working Hours: * Monday – Friday * 8:00 AM – 5:00 PM * 1 Hour Lunch Break * 40 hours per week
Resident Liaison Officer employer: Workmans Recruitment
Contact Detail:
Workmans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific housing associations and councils in the South East London area. Understanding their unique needs and challenges will help you engage more effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with diverse communities. Volunteering or participating in local events can provide you with valuable experience in handling various concerns and building relationships, which is crucial for a Resident Liaison Officer.
✨Tip Number 3
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who can offer insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare for potential interview scenarios by thinking about how you would handle specific resident concerns or complaints. Being able to articulate your approach to problem-solving will showcase your suitability for the position.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling residents' concerns and maintaining communication during construction projects.
Tailor Your CV: Highlight your relevant experience in customer service and any previous roles that involved community engagement or project management. Make sure to emphasise your ability to communicate effectively with diverse communities, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with residents and your understanding of the challenges they face during construction projects. Use specific examples from your past experiences to demonstrate how you can build strong relationships and address concerns.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Resident Liaison Officer.
How to prepare for a job interview at Workmans Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to engage with residents effectively. Share examples of how you've handled difficult conversations or resolved conflicts in the past.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how your previous experience aligns with these responsibilities, particularly in managing resident concerns and facilitating smooth project execution.
✨Demonstrate Empathy and Adaptability
Residents may be facing disruptions due to construction work, so it's important to show that you can empathise with their situation. Prepare to discuss how you would approach sensitive issues and adapt your communication style to meet diverse community needs.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the types of projects you'll be involved in, how success is measured in this position, and what support is available for professional development.
