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- Tasks: Engage with residents, address concerns, and keep them informed about construction projects.
- Company: Join a respected social housing contractor with 80 years of experience in the industry.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health benefits.
- Why this job: Make a real impact by building relationships and supporting communities during construction projects.
- Qualifications: Must have a full UK driving licence and strong customer service skills.
- Other info: Work Monday to Friday with opportunities for progression and regular training.
The predicted salary is between 21000 - 42000 £ per year.
Join a long‑established social housing contractor with over 80 years of experience, delivering planned capital works, cyclical decorations, major works, and retrofit schemes. They partner with some of the largest housing associations and local authorities across the UK, with a strong reputation for quality and long‑term relationships.
This is a permanent, salaried position where you can step in and start earning immediately, with a company vehicle and fuel card provided from day one. You\’ll have the stability, support, and tools needed to do your job properly.
There\’s genuine scope for progression. The business is growing, and you\’ll receive regular training to develop your skills and move into more senior roles over time.
This is a field‑based role, not desk‑bound. You\’ll be out on sites and in communities, meeting residents, solving problems, and helping ensure projects run smoothly. It\’s ideal for someone who enjoys people‑focused work and wants to build a long‑term career in construction project support.
The Role
You’ll act as the key point of contact between residents, site teams, and management. Your role is to keep residents informed, supported, and confident throughout construction works taking place in their homes and communities.
Key Responsibilities
- Communicating with residents about upcoming construction works
- Sending letters and written updates regarding project timelines
- Carrying out home visits to offer advice, support, and reassurance
- Coordinating access and appointments with painters and subcontractors
- Attending site and progress meetings with construction teams
- Managing resident feedback, concerns, and complaints professionally
- Reporting regularly to management on resident engagement and project impact
What We’re Looking For
- Full UK manual driving licence (essential)
- Strong face‑to‑face customer service experience
- Confident communicator with a calm and professional approach
- Well‑organised with good time‑management skills
- Comfortable working independently across multiple sites
- Previous experience in social housing, construction, or customer‑facing roles is desirable but not essential
Package & Benefits
- £25,000 – £30,000 per annum
- Company vehicle & fuel card
- 21 days holiday + bank holidays
- Your birthday off
- Company pension scheme
- Health & life insurance
- Clear progression opportunities
- Ongoing training & development
- Employee discount portal
- Regular social company events
Working Hours
- Monday – Friday
- 8:00am – 5:00pm
- 1‑hour lunch break
- 40 hours per week
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Resident Liaison Officer employer: Workmans Recruitment
Contact Detail:
Workmans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific housing associations and councils in the South East London area. Understanding their unique needs and challenges will help you engage more effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with diverse communities. Volunteering or participating in local events can provide you with valuable experience in handling various concerns and building relationships, which is crucial for a Resident Liaison Officer.
✨Tip Number 3
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who can offer insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare for potential interview scenarios by thinking about how you would handle specific resident concerns or complaints. Being able to articulate your approach to problem-solving will showcase your suitability for the position.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling residents' concerns and maintaining communication during construction projects.
Tailor Your CV: Highlight your relevant experience in customer service and any previous roles that involved community engagement or project management. Make sure to emphasise your ability to communicate effectively with diverse communities, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with residents and your understanding of the challenges they face during construction projects. Use specific examples from your past experiences to demonstrate how you can build strong relationships and address concerns.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Resident Liaison Officer.
How to prepare for a job interview at Workmans Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to engage with residents effectively. Share examples of how you've handled difficult conversations or resolved conflicts in the past.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how your previous experience aligns with these responsibilities, particularly in managing resident concerns and facilitating smooth project execution.
✨Demonstrate Empathy and Adaptability
Residents may be facing disruptions due to construction work, so it's important to show that you can empathise with their situation. Prepare to discuss how you would approach sensitive issues and adapt your communication style to meet diverse community needs.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the types of projects you'll be involved in, how success is measured in this position, and what support is available for professional development.
