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- Tasks: Be the go-to person for residents during construction projects, ensuring smooth communication and support.
- Company: Join a reputable social housing contractor with over 80 years of experience.
- Benefits: Earn £25,000 - £30,000, enjoy a company vehicle, and get your birthday off!
- Why this job: Make a real difference in communities while building a rewarding career in construction.
- Qualifications: Full UK driving license and strong customer service skills are essential.
- Other info: Enjoy ongoing training, clear progression opportunities, and regular social events.
The predicted salary is between 25000 - 30000 £ per year.
Join a long-established social housing contractor with over 80 years of experience, delivering planned capital works, cyclical decorations, major works, and retrofit schemes. They partner with some of the largest housing associations and local authorities across the UK, with a strong reputation for quality and long-term relationships.
This is a permanent, salaried position where you can step in and start earning immediately, with a company vehicle and fuel card provided from day one. You will have the stability, support, and tools needed to do your job properly. There is genuine scope for progression. The business is growing, and you will receive regular training to develop your skills and move into more senior roles over time.
This is a field-based role, not desk-bound. You will be out on sites and in communities, meeting residents, solving problems, and helping ensure projects run smoothly. It is ideal for someone who enjoys people-focused work and wants to build a long-term career in construction project support.
The Role
You will act as the key point of contact between residents, site teams, and management. Your role is to keep residents informed, supported, and confident throughout construction works taking place in their homes and communities.
Key Responsibilities
- Communicating with residents about upcoming construction works
- Sending letters and written updates regarding project timelines
- Carrying out home visits to offer advice, support, and reassurance
- Coordinating access and appointments with painters and subcontractors
- Attending site and progress meetings with construction teams
- Managing resident feedback, concerns, and complaints professionally
- Reporting regularly to management on resident engagement and project impact
What We’re Looking For
- Full UK manual driving license (essential)
- Strong face-to-face customer service experience
- Confident communicator with a calm and professional approach
- Well-organised with good time management skills
- Comfortable working independently across multiple sites
- Previous experience in social housing, construction, or customer-facing roles is desirable but not essential
Package & Benefits
- £25,000 - £30,000 per annum
- Company vehicle & fuel card
- 21 days holiday + bank holidays
- Your birthday off
- Company pension scheme
- Health & life insurance
- Clear progression opportunities
- Ongoing training & development
- Employee discount portal
- Regular social company events
Working Hours
- Monday - Friday
- 8:00am - 5:00pm
- 1-hour lunch break
- 40 hours per week
Resident Liaison Officer employer: Workmans Recruitment
Contact Detail:
Workmans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and community impact. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can connect with people in the housing sector. Building relationships can open doors and give you insider info on job opportunities.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a confident communicator. Role-play scenarios with friends or family to get comfortable with addressing resident concerns and providing updates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight any customer service experience and your ability to communicate effectively, as these are key for this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in social housing and how your background makes you a great fit for the team. Keep it friendly and professional!
Showcase Your People Skills: Since this role is all about engaging with residents, make sure to mention any relevant experiences where you've successfully interacted with people. Whether it's resolving issues or providing support, let us know how you excel in these situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Workmans Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and coordinating with site teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about interacting with residents and ensuring their comfort during construction works, be ready to share examples of your customer service experience. Think of specific situations where you’ve successfully resolved issues or built relationships, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations on the job. For instance, they might ask how you would manage a resident's complaint or coordinate access for contractors. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
