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- Tasks: Engage with residents, address concerns, and keep them updated on construction projects.
- Company: Join a respected social housing contractor with 80 years of experience in the UK.
- Benefits: Enjoy a competitive salary, company vehicle, 21 days holiday, and health insurance.
- Why this job: Make a real impact by building relationships and supporting communities during construction.
- Qualifications: Must have a full UK driving licence and strong customer service skills.
- Other info: Work across beautiful locations in Sussex and Hampshire with opportunities for progression.
The predicted salary is between 21000 - 26000 £ per year.
Workman's Recruitment is partnering with a highly regarded, long-established social housing contractor that has been trading for 80 years. They specialise in servicing long-term and unique planned capital works, cyclical decorations, major works, and retrofit schemes for some of the largest housing associations and councils across the UK.
As a Tenant Liaison Officer, you will be responsible for directly engaging with residents to build strong relationships and ensure they are informed about upcoming and ongoing construction projects that may affect them. Your role will involve keeping residents updated with the latest news and addressing any concerns they may have throughout the construction process.
Location: You will be responsible for covering various locations across Sussex and Hampshire, including areas such as Brighton, Eastbourne, Chichester, Worthing, and Portsmouth.
Key Responsibilities:
- Handling and addressing residents' concerns and complaints due to access arrangements, delays or changes in works affecting their homes.
- Sending letters to residents making them aware of upcoming projects that may affect their homes or surrounding areas.
- In-home visits to residents offering support, advice, and information on works being carried out to their homes.
- Advising and updating managers of the likely effects of capital works on residents.
- Building strong relationships with residents to ensure smooth project execution.
- Participating in meetings alongside the construction team to discuss planned construction works to ensure smooth communication across all departments.
- Collaborating with fellow Tenant Liaison Officers to ensure efficiency in project execution.
- Arranging appointments for painters and subcontractors, where necessary.
Requirements:
- Full UK Manual Driving License
- Strong face-to-face customer service experience
- Confident, calm, and adaptable communicator
- Excellent time management and organisational skills
- Ability to engage effectively with diverse communities
- Basic IT proficiency
Package & Benefits:
- £25,000 - £26,000 per annum
- Company Vehicle + Fuel Card
- 21 days holiday, + bank holidays, and your birthday Off!
- Company Pension
- Health and Life Insurance
- Opportunity for progression
- Regular training
- Employee Discount Portal
- Social Company Events
Working Hours:
- Monday - Friday
- 8:00 AM - 5:00 PM
- 1 Hour Lunch Break
- 40 hours per week
Tenant Liaison Officer employer: WORKMANS RECRUITMENT LIMITED
Contact Detail:
WORKMANS RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific housing projects and communities in Sussex and Hampshire. Understanding the local context will help you engage more effectively with residents and demonstrate your commitment to their needs during interviews.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. As a Tenant Liaison Officer, you'll need to convey information clearly and empathetically, so consider role-playing conversations with friends or family to build your confidence.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local community events or online forums to connect with others in the field. This can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Research the company’s values and recent projects. Being knowledgeable about their work and demonstrating how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Tenant Liaison Officer. Tailor your application to highlight relevant experience in customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you engaged with residents or customers. Provide specific examples of how you handled concerns or complaints effectively.
Showcase Communication Skills: As a Tenant Liaison Officer, strong communication is key. Use your application to demonstrate your ability to communicate clearly and adaptively, especially in challenging situations.
Personalise Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention your enthusiasm for working in social housing and your commitment to building strong relationships with residents.
How to prepare for a job interview at WORKMANS RECRUITMENT LIMITED
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to engage with residents effectively. Share examples from your past experiences where you successfully resolved issues or built relationships.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Tenant Liaison Officer. Highlight your understanding of how to manage residents' concerns and keep them informed about construction projects. This shows your commitment and readiness for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to address complaints or concerns. Employers will be looking for your ability to remain calm and find solutions under pressure, so think of examples that showcase your problem-solving skills.
✨Research the Company and Its Projects
Take some time to learn about the social housing contractor and their ongoing projects. Being knowledgeable about their work will not only impress your interviewers but also help you tailor your responses to align with their values and objectives.
