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- Tasks: Engage with residents, address concerns, and keep them informed about construction projects.
- Company: Join a respected social housing contractor with 80 years of experience in the UK.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health insurance.
- Why this job: Make a real impact by building relationships and supporting communities during construction.
- Qualifications: Must have a full UK driving licence and strong customer service skills.
- Other info: Work Monday to Friday with opportunities for progression and regular training.
The predicted salary is between 25000 - 30000 £ per year.
Workman's Recruitment is partnering with a highly regarded, long-established social housing contractor that has been trading for 80 years. They specialise in servicing long-term and unique planned capital works, cyclical decorations, major works, and retrofit schemes for some of the largest housing associations and councils across the UK.
As a Resident Liaison Officer, you will be responsible for directly engaging with residents to build strong relationships and ensure they are informed about upcoming and ongoing construction projects that may affect them. Your role will involve keeping residents updated with the latest news and addressing any concerns they may have throughout the construction process.
Location: You will be responsible for covering various locations across West London, including areas such as Ruislip, Hayes, Hillingdon, and Uxbridge.
Key Responsibilities:
- Handling and addressing residents' concerns and complaints due to access arrangements, delays or changes in works affecting their homes.
- Send letters to residents making them aware of upcoming projects that may affect their homes or surrounding areas.
- In home visits to residents offering support, advice, and information on works being carried out to their homes.
- Advise and update managers of the likely effects of capital works on residents.
- Build strong relationships with residents to ensure smooth project execution.
- Participating in meetings alongside the construction team to discuss planned construction works to ensure smooth communication across all departments.
- Collaborate with fellow Resident Liaison Officers to ensure efficiency in project execution.
- Arranging appointments for painters and subcontractors, where necessary.
Requirements:
- Full UK Manual Driving License
- Strong face-to-face customer service experience
- Confident, calm, and adaptable communicator
- Excellent time management and organisational skills
- Ability to engage effectively with diverse communities
- Basic IT proficiency
Package & Benefits:
- £25,000 - £30,000 per annum
- Company Vehicle + Fuel Card
- 21 days holiday, + bank holidays, and your birthday Off!
- Company Pension
- Health and Life Insurance
- Opportunity for progression
- Regular training
- Employee Discount Portal
- Social Company Events
Working Hours:
- Monday - Friday
- 8:00 AM - 5:00 PM
- 1 Hour Lunch Break
- 40 hours per week
Resident Liaison Officer in Uxbridge employer: WORKMANS RECRUITMENT LIMITED
Contact Detail:
WORKMANS RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Uxbridge
✨Tip Number 1
Familiarise yourself with the local area and the specific housing projects that are currently underway. Understanding the community and its needs will help you engage more effectively with residents and demonstrate your commitment to their concerns.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. As a Resident Liaison Officer, you'll need to convey information clearly and empathetically, so consider role-playing conversations with friends or family to build your confidence.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with others in similar roles. This can provide valuable insights into the industry and may even lead to referrals for the position.
✨Tip Number 4
Showcase your problem-solving abilities during any interviews or discussions. Think of examples from your past experiences where you've successfully addressed resident concerns or improved communication, as this will highlight your suitability for the role.
We think you need these skills to ace Resident Liaison Officer in Uxbridge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Resident Liaison Officer. Tailor your application to highlight relevant experience in customer service and community engagement.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in face-to-face customer service, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to engage with diverse communities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to handle residents' concerns and build relationships. Make sure to mention your adaptability and organisational skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at WORKMANS RECRUITMENT LIMITED
✨Know the Company and Its Values
Before your interview, take some time to research Workman's Recruitment and the social housing contractor they partner with. Understanding their mission, values, and recent projects will help you align your answers with what they prioritise.
✨Demonstrate Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or clients in the past, especially in challenging situations. This will showcase your ability to handle concerns and build relationships.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complaints or issues. Highlight your approach to problem-solving and how you ensure that residents feel heard and supported during construction projects.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, the types of projects you'll be involved in, or how they measure success in this position.
