Utilities Bureau Analyst

Working as part of a growing team, this role requires you to support the Head of Energy and Water Procurement to deliver Workman's strategy on behalf of our Clients. Utilising your previous experience in the energy industry, this role supports the team answer all utility queries, deliver bill validation, manage disconnection processes, along with reporting and reconciling accounts with energy suppliers for Workman and key clients. In addition, you will support and assist with projects to help streamline invoicing procedures and to work alongside the Property Accounts teams to ensure minimal risk of excessive debt.

We are looking for someone who understands the energy and utility industry, who has experience working for a utility supplier, brokerage, or consultancy. Duties will include:

• Administer Client Portfolios within bill validation system.
• Efficiently manage supplier invoice collection.
• Resolve supplier objections and invoice issues.
• Process Change of Tenancy (COT) requests.
• Maintain up-to-date LOA's.
• Set up new clients on the internal platform.
• Collaborate with internal teams and clients to complete data gaps.
• Generate weekly, monthly and ad hoc reports.
• Raise and resolve invoice queries with suppliers.
• Support internal AP teams to manage disconnection notices with external suppliers and internal stakeholders.

What matters most in this role: Building and maintaining close professional relationships with internal teams including Property Managers, Property Management Accountants and Senior Stakeholders is paramount to your success. Exceptional attention to detail and an analytical approach is required especially when managing a disconnection process and solving account queries. Proactiveness and going above and beyond is expected.

What we expect of you:

• Previous experience in the energy market.
• Familiarity with SystemsLink Software (preferred but not essential).
• Strong understanding of fixed and flexible procurement and bill validation.
• A solid understanding of utility account management processes, including contract terms, invoicing, COT procedures, MOPs, and DADC.
• You will take ownership of your work and projects whilst possessing critical thinking and go above and beyond to problem solve.
• You possess strong self-discipline, critical thinking skills, and problem-solving.
• You thrive in a collaborative environment and can effectively communicate.
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook).
• You should enjoy working in a collaborative environment and exert excellent verbal and written communication, plus experience handling analytical data is crucial to this role.

As the UK's leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets. We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.

Why Workman?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.