At a Glance
- Tasks: Assist customers and tenants by logging requests and providing updates.
- Company: Join Workman LLP, the UK's leading independent commercial property management specialist.
- Benefits: Enjoy hybrid working, a discretionary bonus, healthcare, and lifestyle perks like gym memberships.
- Other info: Flexible working hours with opportunities for social events and additional holidays.
- Why this job: Be part of a dynamic team focused on excellent customer service and building strong relationships.
- Qualifications: No specific experience required; a friendly attitude and good communication skills are essential.
The predicted salary is between 18750 - 21000 £ per year.
The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.
The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues. Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.
What Matters Most In This Role
Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion. You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone. Our focus is to provide excellent customer service. It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.
The Service Desk Assistants build strong relationships with internal and external contacts, including colleagues, customers, tenants and contractors. You will be keeping customers and tenants updated on tasks requested, chasing contractors and working efficiently to resolve issues.
General duties:
- Providing the first point of contact for customer and tenant queries and concerns
- Handling incoming calls and managing outgoing calls
- Using Service Desk software platforms Planet and Dwellant to log call requests
- Liaising with wider team members to ensure the best resolution, consistent with the contract
- Liaising with relevant contractors in relation to all aspects of Service Desk requirements
- Responding to queries, amending data and following up tasks
- Working closely with Service Desk team members and wider Workman colleagues
What We Expect From You
A friendly, proactive and positive approach to the role. Excellent and professional communication skills, an ability to remain focused, with a strong team working approach. Relevant customer service experience is preferred, but in-house training will be provided.
WHY WORKMAN?
- Hybrid working to offer you a great work-life balance, with a minimum of three days in the office
- Discretionary annual bonus and salary reviews
- Healthcare, life insurance & wellness programme
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few
- Social events throughout the year including a firm-wide Christmas party!
About Workman LLP
As the UK's leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. We pride ourselves on the caliber of our employees and their unique skill sets.
EQUAL OPPORTUNITIES
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010. This job description does not form part of your contract of employment and the duties may be amended from time to time.
SALARY BANDING & WORKING HOURS
£22,500 - 24,000, 37.5 per week, on a flexible rota 8am - 4:30pm / 9am - 5:30pm.
Service Desk Assistant in Swindon employer: Workman LLP
Workman is an exceptional employer that prioritises collaboration, empowerment, and integrity within its vibrant work culture. As a Sustainability Account Manager, you will benefit from hybrid working arrangements, generous lifestyle perks, and opportunities for professional growth, all while contributing to meaningful sustainability initiatives across a diverse portfolio of clients. With a commitment to employee wellbeing and a supportive environment, Workman stands out as a rewarding place to build your career in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Assistant in Swindon
✨Tip Number 1
Familiarise yourself with the Service Desk software platforms mentioned in the job description, such as Planet and Dwellant. Having a basic understanding of these tools will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle various scenarios you might encounter in a service desk role. Think about how you would respond to different types of requests or complaints to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Workman LLP on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare examples of how you've successfully prioritised tasks in previous roles. Being able to articulate your experience in managing multiple requests efficiently will highlight your suitability for the fast-paced environment of the Service Desk.
We think you need these skills to ace Service Desk Assistant in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Desk Assistant. Emphasise your ability to communicate effectively and work as part of a team.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the Service Desk team.
Highlight Relevant Skills:In your application, focus on skills such as prioritisation, problem-solving, and effective communication. These are crucial for managing requests and liaising with customers and contractors.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Workman LLP
✨Showcase Your Customer Service Skills
As a Service Desk Assistant, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Teamwork
This role requires working closely with colleagues and contractors. Highlight your teamwork skills by discussing how you've collaborated effectively in previous roles, especially in busy environments.
✨Familiarise Yourself with Service Desk Software
Knowledge of the software platforms mentioned, like Planet and Dwellant, can set you apart. If you have experience with similar tools, mention it, or express your willingness to learn quickly.
✨Prioritisation is Key
The job involves managing multiple requests simultaneously. Prepare to discuss how you prioritise tasks, especially under pressure, and give examples of how you've handled urgent situations in the past.
