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- Tasks: Support daily operations and ensure excellence in facilities management across a diverse portfolio.
- Company: Join a leading firm focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth and to lead innovative projects in a collaborative team.
- Why this job: Make a real impact in facilities management while developing your career.
- Qualifications: Strong IT skills and experience in facilities or property management preferred.
The predicted salary is between 45000 - 55000 £ per year.
To provide operational support for the day‐to‐day running of the Welcome Portfolio and to support the Senior Welcome Facilities Manager with delivering operational excellence to Clients & Customers. The role will also deliver Building Management services at 20 Giltspur Street, a 120,000 sq ft Grade A office redevelopment on behalf of a Sovereign Wealth Fund. Based at the asset three days a week, with the remaining two days working either on the Welcome FM role at another asset within the portfolio or at Head Office, depending on business needs.
Objectives
- Provide operational support for the day‐to‐day running of the Welcome Portfolio and support the Senior Welcome Facilities Manager with delivering operational excellence to Clients & Customers.
Duties & Responsibilities
- Compliance and Reporting: regular monitoring and monthly reporting of H&S performance across all assets within the portfolio. Benchmarking assets against each other and providing an annual H&S award to the building with the consistently strongest performance.
- Annual Site Audit: a full compliance and operational review of each building is carried out no less than once per annum.
- Monthly and Quarterly Site Visits: routine inspections to ensure standards are upheld across the portfolio; frequency depends on the scale of the asset and the fee structure.
- Operational Continuity: provide remote sickness and holiday support to maintain service continuity during staff absences.
- Building Manager Recruitment: participate in the screening and selection process for all Welcome Building Managers.
- Building Manager Onboarding: support the delivery of a structured site‐based induction on day one for new Building Managers, including induction training, IT set‐up, introduction to the site team and a building walk‐around.
- Quarterly Portfolio Meetings: support the Senior Welcome FM with preparation and delivery of Quarterly Portfolio Meetings.
- Team Culture: support the Senior Welcome FM with developing a one‐team approach between LLPs & BMs.
- Portfolio Tender Management: run centralised tenders, with input and oversight from the Procurement Director and Senior Welcome FM.
- Ongoing Supplier Engagement: quarterly contractor meetings with all main service providers across the portfolio for performance reviews, KPI reporting, central issue resolution and service innovation.
- Ad‐Hoc Advice and Guidance: provide responsive support for operational and compliance queries for all Building Managers within the Welcome portfolio.
- Mobilisations: provide comprehensive support for the setup of new sites, including detailed planning, effective coordination with stakeholders and hands‐on execution.
- Project Involvement: actively contribute to project lifecycle activities, including planning, implementation and ongoing oversight, and provide input into design considerations affecting future building operations.
- Weekend Attendance: ensure continuity of building operations where required for works conducted out of hours, providing cover when core site team cannot be present.
Building Manager Responsibilities
- Consistently exceed client and occupier expectations and deliver long‐term, sustainable customer satisfaction.
- Review and oversee on‐site interactions with the occupier and visitors, and provide recommendations for improvement.
- Lead the process of owning the relationship with the occupier on site.
- Lead onsite team to compile and host a calendar of events for the occupier and satisfy the S106 obligations.
- Actively engage with occupier to create and maintain a building community.
- Prepare and host regular occupier meetings, including agendas and minutes.
- Create and develop suitable management procedures for the building.
- Understand and implement the client's strategy within the building.
- Keep abreast of hot topics in facilities and property management and adjust building procedures accordingly.
Contract Management
- Maintain accurate records of contracts including value, termination dates and other details applicable to the asset, and provide them to Workman as required.
- Meet regularly with key contractors to progress works, resolve operational issues and report performance.
- Plan and implement contract works within the service charge budget and agreed authorities.
- Ensure contractors observe all Health and Safety rules and client‐specific regulations.
- Manage day‐to‐day operations of all full‐time contract site operatives.
- Monitor service provider performance against SLAs and KPIs.
- Review and approve contractor invoices and produce purchase orders.
- Experience in service charge budget management and ongoing budget reviews.
- Overall responsibility for property H&S compliance levels and risk management.
- Regularly review, update and communicate to occupiers site‐specific procedures.
- Maintain at least 97% compliance in all compliance levels.
- Conduct frequent internal and external property inspections and manage risks.
- Handle complex building insurance claims.
- Assist in accurate reporting in compliance with Client and Workman requirements.
- Prepare and deliver monthly management reports with clear performance updates.
Requirements
- Professional Experience: Strong IT skills: Microsoft Word and Microsoft Excel.
- IOSH / NEBOSH credentials desired.
- Mobilisation experience: previous experience of mobilising an asset through to operation.
- Commercially minded: identifies cost‐saving and performance‐enhancing opportunities.
- Identifies additional business opportunities and presents these appropriately.
- Balances needs of Client, Workman and Customer in all actions.
- Change orientation: seeks to improve and enhance delivery of Client service.
- Leadership: leads from the front, supports and drives change management, and represents Workman and Client values.
- Building Relationships: Establish and nurture harmonious relationships externally and internally.
- Develop own skills, knowledge and abilities in line with business priorities.
- Improve staff through training.
- Work with service provider management to ensure contracted site‐based staff are developed and trained in line with their role.
Facilities Manager in London employer: Workman LLP
Contact Detail:
Workman LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with compliance, operational support, and team leadership. Use specific examples from your past roles to demonstrate how you can bring value to their team.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t just wait for the application window to open. Reach out to the hiring manager or someone in the company to express your interest. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land that dream job with us!
We think you need these skills to ace Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight relevant experience and skills that match the job description, like operational support and compliance management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how your background aligns with our objectives. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've exceeded expectations in previous roles. This helps us see the impact you could have at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Workman LLP
✨Know Your Portfolio
Before the interview, take some time to research the Welcome Portfolio and its assets. Familiarise yourself with the specific buildings, their features, and any recent developments. This will show your genuine interest in the role and help you discuss how you can contribute to operational excellence.
✨Demonstrate Compliance Knowledge
Since compliance and reporting are key aspects of this role, brush up on relevant health and safety regulations and best practices. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach monitoring H&S performance across the portfolio.
✨Showcase Your Leadership Skills
This position requires strong leadership abilities. Think of examples from your past experiences where you led a team or managed a project successfully. Highlight how you fostered teamwork and maintained high standards, as well as how you handled challenges that arose.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.