Technical Retail Delivery Manager in City of London

To manage and oversee the technical aspects of retail, restaurant, and leisure tenant (customer) fit-out projects, primarily within Covent Garden on behalf of the Landlord. You will be responsible for co-ordination and assisting the customers’ fit review process. Strong communication skills are required. The key objective is to ensure a smooth fit out approval process and introduction to the estate whilst protecting the Landlord’s interest in the property. This involves regular liaison between multiple stakeholders. Your main role will be technically reviewing customers’ proposed fit out works. You will act as the key technical interface between the Landlord, customers, design teams, contractors, and statutory authorities, ensuring projects enhance the estate’s quality, operational performance, and long-term asset value. The role is to promote and facilitate collaboration between all parties.

Key Responsibilities

• Stakeholder Management
  • Act as a key liaison between customer, design consultants, contractors, and the Landlord’s professional team.
  • Report regularly to key stakeholders.
  • Communicate technical issues clearly to non-technical stakeholders.
  • Build strong working relationships with property and facilities managers and tenant teams to facilitate smooth project approvals and delivery.
  • Collate information for client asset managers to submit for Superior Landlord consent.
• Customer Fit-Out Review & Management
  • Gather, review and approve customer design and construction proposals, ensuring compliance with the Landlord’s technical requirements, lease obligations, and statutory standards.
  • Coordinate the review of customer fit out submissions (drawings, specifications, M&E proposals, etc.) with external consultants as required.
  • Monitor on-site fit-out progress, ensuring works are carried out safely, to agreed standards, and in accordance with approved documentation.
  • Manage the Landlord’s approval process for customer fit-outs, including issuing consent forms and technical feedback in a timely manner.
  • Facilitate and attend kick off and pre-start meetings, site inspections, and completion sign-offs with tenants and their contractors.
  • Identify and manage potential risks to the Landlord’s assets during tenant construction works, including structural, fire safety, and service connection issues.
  • Identify and advise upon requirements for third party consents such as planning, listed building consents, superior Landlord consents and building control approval.
  • Collate final information for inclusion within Licences to Alter.
  • Undertake site inspections to review progress of works in terms of compliance, programme and quality against approved drawings and statutory requirements.
• Commercial & Programme Awareness
  • Understand lease agreements and commercial constraints impacting customer works.
  • Monitor customer fit-out programmes and coordinate with estate operations to minimise disruption to trading tenants and public areas.
  • Assist with technical input into lease negotiations and delivery programmes as required.
• Compliance & Statutory Requirements
  • Ensure tenants comply with UK building regulations, fire safety standards, planning consents, accessibility, and other relevant legislation.
  • Within your role you will not be responsible for obtaining consents, but advising tenant on what is required and chasing them to obtain certification.
  • Support the Landlord’s sustainability and ESG objectives by promoting efficient, responsible design and construction practices.

Skills, Experience & Qualifications

• Essential
  • Degree or equivalent qualification in Building Surveying, Construction Management, Engineering, or a related discipline.
  • Proven experience in managing or reviewing retail, restaurant, or leisure fit-out projects from a landlord, consultant, or client-side perspective.
  • Strong technical knowledge of construction and building services design, fit-out processes, and statutory approvals.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to read and interpret technical drawings and specifications.
  • Commercial awareness and understanding of landlord and tenant responsibilities within lease agreements.
  • Proficient in Microsoft Office and comfortable with digital project management tools.
• Desirable
  • Chartered status (MRICS, MCIOB, CEng, or equivalent) or working towards accreditation.
  • Knowledge of heritage or listed building constraints within central London.
  • Familiarity with landlord technical manuals, design guides, and tenant delivery processes.
  • Experience working on mixed-use estates or managed developments.

Personal Attributes

• Detail-oriented with strong analytical and problem-solving skills.
• Proactive, collaborative, and able to work independently under pressure.
• Professional, approachable, and able to represent the Landlord’s interests diplomatically.
• Passionate about high-quality design, construction, and placemaking.

Why Workman

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

About Workman

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets.

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010. This job description does not form part of your contract of employment and the duties may be amended from time to time.