At a Glance
- Tasks: Support IT operations, manage devices, and ensure endpoint compliance in a dynamic remote environment.
- Company: Join a globally distributed company with a focus on innovation and growth.
- Benefits: Enjoy competitive pay, flexible remote work, and opportunities for professional development.
- Other info: Great chance to grow into security and automation roles while working with cutting-edge technology.
- Why this job: Make a real impact by leading IT projects and enhancing security measures.
- Qualifications: Experience in IT support, familiarity with macOS, and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Runway is hiring a senior IT engineer in London covering help-desk, device lifecycle, Google Workspace and endpoint compliance for a globally distributed company, with room to grow into security and automation projects.
- Location
- Remote (London)
- Remote
- Seniority
- Senior
- Compared with 49 other Engineering roles: Common across similar roles Unique to this role
- What you\'ll do
Responsibilities
- Handle help-desk tickets: Triage and resolve employee requests - password resets, access provisioning, Slack/Google Workspace/Zoom troubleshooting, and general "my thing is broken" support Unique
- Manage the device lifecycle: Procure, provision, configure, and ship laptops for new hires. Handle off-boarding wipes and returns. Keep the asset inventory accurate. Unique
- Run on-boarding and off-boarding: Create accounts, apply security profiles, draft welcome communications, and make sure new employees have everything before day one
- Administer Google Workspace: Manage users, groups, aliases, and license assignments. You\'ll use both the admin console and CLI tools regularly.
- Support endpoint compliance: Work with our device trust tooling to keep employee machines meeting security policies, and follow up when they don\'t
- Deploy and enforce security policies: Help roll out and maintain endpoint security configurations, access controls, and compliance requirements across the fleet
- Manage corporate software: Handle seat assignments, renewals, license optimization, and access reviews across our Saa S stack
- Support office networking and AV: Help maintain networking equipment, conference room setups, and office technology across our physical locations as needed
- Train and enable employees: Deliver lightweight technical guidance and training on IT systems, both for new hires and for ongoing support (written guides, short walkthroughs, the occasional screen share)
- Write things down: Maintain run-books, knowledge base articles, and process docs. If you fix something, document how.
- We don't expect you to stay in a pure helpdesk lane.
Our SOC2 program has ongoing evidence collection and device trust work to pick up, and there's security policy work that needs someone to own the rollout and enforcement side.
- Unique
- On the infrastructure side, we manage cloud resources through infrastructure-as-code, and there's room to contribute once you're comfortable.
We also automate a lot (scripting, CI/CD pipelines) and there's no shortage of manual process waiting to be turned into a workflow.
- Over time, you\'d lead IT projects around endpoint management, security improvements, and internal tooling rather than just executing on them.
- What you\'ll need
Experience
- Some form of IT support experience.
A help-desk role, an internal support function, or just being the person everyone came to when something broke.
The title matters less than the reps.
- Unique
- Comfort with mac OS. Our user endpoint fleet is mostly Mac. You should be able to troubleshoot system issues, manage profiles, and work in the terminal without hand-holding.
- Familiarity with Google Workspace administration, or the confidence to pick it up fast. CLI admin tooling experience is a plus. Unique
- A working understanding of networking fundamentals: DNS, DHCP, LAN/WAN basics, and how traffic moves.
You don\'t need to be a network engineer, but you shouldn\'t be lost when a connectivity issue comes in.
- Basic understanding of cybersecurity principles.
You should know what endpoint security, encryption, and access controls are, and why they matter, even if you haven\'t built policies from scratch.
- Strong written communication. This is a remote role and coordination happens in Slack and Notion. If you can\'t write clearly, the timezone gap makes everything harder.
- Self-direction. There\'s separation between you and the rest of the IT team for part of the day. You need to be someone who sees what needs doing and does it. Unique
- Curiosity about how systems work. Maybe you\'ve run a homelab, automated something tedious with a script, or set up a Pi. We care more about the impulse than the resume line.
- Experience with MDM platforms (any of the major ones)
- Any exposure to cloud infrastructure (AWS, GCP, etc) and infrastructure-as-code concepts
- Familiarity with zero-trust networking concepts and tools
- Background in compliance frameworks (SOC2, ISO 27001)
- Exposure to international IT regulations or data privacy requirements (GDPR, etc.) Unique
- #J-18808-Ljbffr
Senior IT Engineer - London employer: Workman Labs
Runway is an exceptional employer, offering a dynamic work environment in London that fosters innovation and professional growth. With a strong emphasis on employee development, you will have the opportunity to engage in meaningful projects related to security and automation, while enjoying a supportive remote culture that values collaboration and clear communication. The company also prioritises work-life balance and provides comprehensive benefits, making it an ideal place for IT professionals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Workman Labs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Workman Labs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Workman Labs!
✨Direct Apply to Workman Labs
Let's not forget to apply directly through the Workman Labs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Workman Labs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Workman Labs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Workman Labs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
