Runway in London is hiring a consumer support specialist to answer creator questions about its video tools via email and chat, and to relay recurring issues to product and engineering. You’ll handle a high volume of tickets, escalate where needed, and contribute to knowledge bases and FAQs.
The role offers remote work within London with opportunities to impact product direction and customer satisfaction. You’ll use Notion, Slack, Zendesk and Google Workspace, bringing strong written
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Consumer Support Specialist — AI-Savvy & Proactive (Remote) employer: Workman Labs
Runway is an exceptional employer, offering a dynamic work environment in London that fosters innovation and professional growth. With a strong emphasis on employee development, you will have the opportunity to engage in meaningful projects related to security and automation, while enjoying a supportive remote culture that values collaboration and clear communication. The company also prioritises work-life balance and provides comprehensive benefits, making it an ideal place for IT professionals looking to advance their careers.
