At a Glance
- Tasks: Be the friendly face of our Service Desk, helping customers and tenants with their queries.
- Company: Join a dynamic property management team focused on excellent customer service.
- Benefits: Competitive salary, flexible working hours, and in-house training provided.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a real difference by resolving issues and building strong relationships.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
The predicted salary is between 19500 - 25500 £ per year.
ABOUT THE ROLE
The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues. The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues. Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.
WHAT MATTERS MOST IN THIS ROLE
Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion. You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone. Our focus is to provide excellent customer service. It is important to be able to prioritise, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities. The Service Desk Assistants build strong relationships with internal and external contacts, including colleagues, customers, tenants and contractors. You will be keeping customers and tenants updated on tasks requested, chasing contractors and working efficiently to resolve issues.
General duties:
- Providing the first point of contact for customer and tenant queries and concerns
- Handling incoming calls and managing outgoing calls
- Using Service Desk software platforms Planet and Dwellant to log call requests
- Liaising with wider team members to ensure the best resolution, consistent with the contract
- Liaising with relevant contractors in relation to all aspects of Service Desk requirements
- Responding to queries, amending data and following up tasks
- Working closely with Service Desk team members and wider Workman colleagues
WHAT WE EXPECT FROM YOU
A friendly, proactive and positive approach to the role. Excellent and professional communication skills, an ability to remain focused, with a strong team working approach. Relevant customer service experience is preferred, but in house training will be provided.
Salary Banding and Working Hours
£23,500 – 25,500 37.5 per week, on a flexible rota 8am – 4:30pm / 9am – 5:30pm
EQUAL OPPORTUNITIES
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010. This job description does not form part of your contract of employment and the duties may be amended from time to time.
Service Desk Assistant in Swindon employer: Workman Facilities Management Limited
Join our dynamic team as a Service Desk Assistant, where you will play a vital role in delivering exceptional customer service within a supportive and collaborative work environment. We prioritise employee growth and development, offering in-house training to enhance your skills while fostering strong relationships with colleagues and clients alike. Located in a vibrant area, we provide a flexible working schedule that promotes work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Workman Facilities Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Assistant in Swindon
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what makes us tick.
✨Tip Number 2
Practice your communication skills. As a Service Desk Assistant, you'll need to be friendly and professional. Try role-playing with a friend to get comfortable with handling calls and queries.
✨Tip Number 3
Be proactive during interviews. Ask questions about the team dynamics and how they handle urgent requests. This shows you're already thinking about how to fit in and contribute.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Service Desk Assistant in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your friendly and professional approach.
Tailor Your Application:Take a moment to read through the job description and align your application with it. Use similar language and keywords to show us that you understand what we're looking for in a Service Desk Assistant.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that make you a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Workman Facilities Management Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Assistant. Familiarise yourself with the key tasks mentioned in the job description, like handling customer queries and using Service Desk software. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully resolved issues or went above and beyond for a customer. This will highlight your proactive approach and ability to handle requests efficiently.
✨Practice Active Listening
During the interview, practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It’s crucial for a Service Desk Assistant to understand customer needs, so showing that you can listen and engage will set you apart.
✨Demonstrate Team Spirit
The role involves working closely with colleagues and contractors, so it’s important to show that you’re a team player. Share examples of how you’ve collaborated with others in previous roles. Emphasising your ability to build strong relationships will resonate well with the interviewers.
