Building Manager - 11 Brindley Pl Birmingham B1 2LP

The Building Manager will be responsible for all aspects of the day-to-day management and first-class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities/Regional Facilities Manager and Property & Asset Manager whenever necessary.

Main Accountabilities:

• Maintain and manage the client’s property in a cost-efficient manner.
• Protect the interests of the client / Workman as their representative and conduct any facilities/building related business in a professional and business-like manner at all times.
• Total familiarisation with all layouts and systems for the building.
• Liaise with the Facilities/Regional Facilities Manager to ensure compliance with all H&S regulations and legal requirements at the building.
• Ensure that staffing levels are adequate and provision is made for emergency and out of hours cover.
• Maintain the highest standards of professionalism and Facilities and Property Management at all times.

Areas of Responsibility:

Financial:

• Assist in the setting of the annual service charge budget identifying works required and obtaining contractor costs, monitoring of the service charge budget and spend.
• Check and sign off contractor job sheets, making sure that works are complete beforehand.
• Ensure any communication received for the property is forwarded to your immediate superior in a timely and efficient manner.
• Conduct regular contract reviews and undertake tender and benchmarking exercises to ensure value for money is being delivered.

Contractors and Staff:

• Supervise the provision of services, having regard to the standards required.
• Maintain an appropriate security ‘culture’ for the building.
• Ensure that the air conditioning and heating systems perform consistently in liaison with consultants and contractors.
• Ensure that standards of cleanliness / tidiness in the property are kept at a high standard and that the finishes are maintained in accordance with manufacturers’ requirements.
• With approval of the FM/Property & Asset Manager, instruct contractors responsible for Planned Preventative Maintenance work, ensuring work is within budget and completed on time.
• Seek greater efficiencies and better work practices in order to improve the quality of service delivery to occupiers.
• Monitor and assess the performance of contractors at the property and report any shortcomings to your immediate superior.
• Ensure that all work carried out is in accordance with current Health & Safety at Work legislation and issue Permit(s) to Work where needed.
• Ensure that all call outs are dealt with efficiently and promptly, as well as keep all occupiers / contractors / consultants updated on progress.
• Arrange any appropriate training courses in consultation with the Facilities Manager.

Occupiers:

• Maintain good relations with all occupiers, and manage the building with regard to occupiers’ needs.
• Organise, and attend where appropriate, occupier meetings at the property, in consultation with the Property & Asset Manager.
• Respond to day-to-day enquiries regarding the daily operation of the property.
• Assist in management of any occupiers’ proposed work / alterations to their demised area.
• Advise the Property & Asset Manager of any breach of lease by the occupiers.
• Attend monthly meetings and other such meetings as may be necessary.
• Provide any information held on-site likely to be required in the event of a dispute between Landlord and Tenant.

Reporting:

• Report to the FM on condition of Health and Safety compliance within your building(s).
• Proactive management of compliance levels on both Workman as well as all H&S systems.

Health & Safety:

• Ensure safety, evacuation and disaster recovery plan procedures are in place and up-to-date.
• Ensure you, and any on-site staff, are fully conversant with Workman, Safety, Health & Environmental (SHE) policies.
• Ensure that appropriate risk assessments are carried out and managed as specified by policy.
• Undertake regular checks of contractor site log books and ensure that all H&S records are being correctly maintained.
• Responsible for the care of the H&S of yourself and of other persons who may be affected by your acts or omissions at work.
• Report all accidents involving injuries and illness verbally to your immediate superior.
• Inform the FM/Property & Asset Manager immediately of any work situation which you reasonably consider to represent a serious and immediate danger.
• Never perform work you are not qualified to do or have not been properly trained for.
• Seek medical treatment for all injuries you sustain.
• Be available on a daily basis to deal with all matters arising from your Property.

Other:

• Act within the authority delegated by Workman.
• As requested, any other duties necessary in the interest of the smooth and efficient running of the building.
• Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’.
• To be available out of ‘normal’ working hours if the needs of the building so require.
• Prior experience in managing buildings undergoing refurbishments whilst fully occupied.
• Ability to take part and actively contribute to project team meetings.
• Seek to understand and achieve the Client’s aspirations for the building.

Roles and Responsibilities:

• May have budget and cost control responsibilities.
• Is proactive in building relationships with Tenants and responsive and helpful to external clients.
• Active team player.
• Will manage a team of Workman’s employees if required.
• Shares expertise with colleagues.
• Proactively communicates to colleagues and others.