Talent Ops Partner

This is not a traditional recruitment ops role. Talent Ops at Octopus is one of the most important parts of how we protect candidate love, keep our hiring machine moving globally, help our recruiters do brilliant work and make sure our systems, data, reporting and processes are genuinely useful with impact. Talent Ops is the engine room of Talent. When it works well, candidates feel it, recruiters feel it, hiring managers feel it and the business moves faster and smarter. We’re looking for someone to help improve how we work and help us build a global talent experience that feels fast, smart, human and full of Octopus magic. This role is perfect for someone who is a recruiter and wants to move into the operational side of talent, or someone who has done talent ops for a few months now and wants to take the next step!

What you’ll do:

• Champion candidate love: As a Talent team, we deal with the highest volume of inbound people reaching out or coming into Octopus after our Customer Ops teams, so response time and care really matter. Candidate love is one of the most important things we protect. Every interaction tells people who Octopus really is, whether they get the job or not. We want candidates to feel that love and care.
• Help improve our talent tech stack: You will help make sure our tools make Talent faster, smarter and more human. That includes Lever, LinkedIn Recruiter, Notion, Slack, Metaview, Glassdoor, job boards, reporting dashboards and any other tools we use across Talent.
• Build strong reporting and insight: Continue to report across all of our Talent tech stack, especially Lever and Lightdash. You will help build and improve reporting that gives the Head of TA and business a clear view of what is happening, where things are blocked, and where we need to make better decisions.
• Constantly understand the user experience: You will constantly look at how people experience our hiring process and where we can improve it. That means speaking to people including candidates, watching where things slow down, reviewing feedback daily/weekly, spotting trends and being curious about how the process actually feels in real life.
• Improve processes and AI across the workflow: You’ll look at the end to end hiring workflow and help make it better. We want to use AI and tech in a way that helps recruiters spend more time with humans and less time wrestling with admin.
• Keep Lever brilliant: Lever is our live candidate universe. It is not just an ATS. You will help make sure Lever is clean, useful and trusted.
• Help the Talent team get better: This role is not just systems and dashboards. It is about helping the whole Talent team work better. You will work closely with our head of talent, recruiters, hiring managers, Talent leaders, Ops, Marketing, Finance and data teams to improve how hiring works across Octopus.

What you'll need:

• A deep care for candidates and candidate experience.
• Recruitment ops experience, ideally in a fast moving, high volume or global business.
• A brilliant understanding of ATS systems, especially Lever or talent tooling.
• Reporting and data skills. You can turn messy info into useful insight and clear action.
• A continuous improvement mindset. You notice friction, ask why, and make things better.
• A strong eye for detail. Talent Ops is in the detail and the detail really matters.
• Curiosity about AI, automation and talent technology.
• A simple communication style. You can explain complex workflows in a way people actually understand.
• A belief that simplicity beats complexity.
• A real care for the Octopus way of doing things: fast, human, kind and never corporate sludge.

Why else you'll love it here:

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent(at)octoenergy.com and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.