At a Glance
- Tasks: Support individuals and businesses in managing overdue accounts with empathy and excellent service.
- Company: Join Octopus Energy, a top-rated company known for its unique culture and innovation.
- Benefits: Flexible salary discussions, hybrid work model, and perks that matter to you.
- Other info: Collaborate with amazing co-owners and contribute to meaningful community support initiatives.
- Why this job: Make a positive impact while building a career in finance and credit control.
- Qualifications: Interest in finance, strong communication skills, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
As a Credit Specialist in the Business Credit Operation teams you’ll use your expertise to support individuals and businesses who have fallen into arrears.
Your primary goal will be to provide outrageously good end-to-end service, supporting customers in resolving their financial obligations, and helping to develop the processes for timely collection of outstanding balances.
Join our team and make a positive impact by helping individuals and businesses manage their financial responsibilities effectively.
This role is hybrid, with 3 days a week in the Leicester office
What you’ll do
- Reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
- Answering inbound calls, and responding to customer email inquiries regarding debt, payment plans, and their energy account.
- Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
- Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
- Support in managing warrant activities and ensure we’re maintaining a resolution mindset throughout the process to disconnection where necessary
- Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
- High attention to detail and accuracy for tracing down liable parties using highly specialised tools
- Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
- Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
- Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
- Working closely with the wider Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.
- You will also have the opportunity to work with charities close to Octopus such as the YMCA to provide donations and account support.
What you’ll need
- A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
- Excellent communication skills, forward thinking and the ability to have difficult conversations with empathy.
- Be passionate about customers and always seek to provide a first-class service.
- A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of daily tasks.
- Ability to work independently and as part of a team in a fast-paced environment.
• Forward-thinking, with a growth mindset and a good head for numbers!
Why else you’ll love it here
Wondering what the salary for this role is?
Just ask us!
On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture .
An organisation where people learn, decide, and build quicker.
Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
We want your hard work to be rewarded with perks you actually care about!
We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.
Our Group CEO, Greg has recordeda podcast about our cultureand how we empower our people.
- We’ve also been placed in thetop 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits
Are you ready for a career with us?
We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements.
Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
Across Octopus, we're looking for genuinely decent people who are honest and empathetic.
Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Business Credit Specialist in Leicester employer: Worklane GmbH
At Octopus, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our brand-new Weybridge office. With an uncapped commission scheme, generous car allowance, and a commitment to personal growth, we empower our Sales Executives to thrive in a dynamic environment focused on sustainability and customer satisfaction. Join us to be part of a forward-thinking team that values inclusivity and innovation, ensuring every employee feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Business Credit Specialist in Leicester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Worklane GmbH. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Credit Specialist in Leicester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Worklane GmbH.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Worklane GmbH's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Worklane GmbH
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Worklane GmbH.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Worklane GmbH will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Worklane GmbH employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
