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- Tasks: Lead customer implementations and collaborate with teams to deliver innovative solutions.
- Company: Join WorkJam, a global leader in digital frontline workplace solutions.
- Benefits: Enjoy competitive salary, 4 weeks vacation, and flexible work environment.
- Why this job: Make a real impact on frontline employees and work with top brands.
- Qualifications: 3+ years in SaaS implementation and strong communication skills required.
- Other info: Dynamic team with opportunities for growth and travel.
The predicted salary is between 28800 - 43200 ÂŁ per year.
WorkJam is the world’s leading digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam solves the most common problems faced by global frontline enterprises through scheduling tools, task management, communication, and learning – all within a single app! We’re proud of our dedicated teams who are making a difference for millions of frontline employees, which led us to be recognized as the 2024 World Future Award winner for Innovation in Workforce Management, among other accolades.
Perks of joining WorkJam:
- Competitive salary and benefits package
- 4 weeks’ vacation plus personal time off
- Contribution to your retirement/pension plan
- A flexible work environment that supports a healthy work/life balance
- Generous employee referral bonus of $4,000
At WorkJam, our core values are lead from the front, make a difference, unify, respect and include. WorkJam is a high growth global organisation with operations in North America, Europe, and Australia with our head office based in Montreal. Learn more at WorkJam.com
Your role as Functional Consultant:
We’re hiring a Functional Consultant to deliver successful customer implementations—leading discovery, configuration, testing, training, and go‑live. You’ll be a trusted partner to customers and collaborate closely with Product, Engineering, Sales, and Customer Success. As an agile dynamic organisation, you’ll also flex into pre‑sales support, trade shows/events, and customer success initiatives when needed.
What you’ll do:
- Alongside the Project Manager you will lead implementations end‑to‑end: kickoff → discovery → configuration → testing → training → go‑live
- Run workshops to understand workflows and translate them into solution designs and configuration
- Document requirements, functional specs, and configuration decisions clearly
- Create and execute test plans; support UAT and issue triage through to resolution
- Train customer admins and key users; provide rollout/adoption best practices
- Support partner‑led implementations (enablement, guidance, QA)
- Contribute to sales cycles with solution input (scoping, demos, answering functional questions)
- Represent WorkJam at events/trade shows with product demos and functional discussions
- Share customer feedback internally to improve product and delivery playbooks
What we’re looking for (must‑haves):
- 3+ years implementing SaaS or delivering digital products in a customer‑facing role (Implementation, Solution Consulting, Professional Services, Customer Success, BA/Consulting)
- Strong requirements gathering + workshop facilitation (remote and/or onsite)
- Able to translate business needs into practical configurations and clear documentation
- Confident communicator with stakeholders from frontline ops to IT leadership
- Organized and delivery‑focused: can manage multiple projects, timelines, and expectations
- Comfortable learning new systems and working in a fast‑changing environment
- Willingness to travel up to ~25%
Nice to have:
- Workforce management / frontline / HCM ecosystem experience (e.g., UKG or similar)
- Experience with integrations (APIs/SSO), data imports, or light technical troubleshooting
- Business Analysis toolkit and/or implementation methodology experience
- Additional languages (e.g., German or French)
What you’ll get:
- Competitive salary + benefits
- High ownership and variety in a growing team
- Direct impact on customers and how we scale delivery
- Satisfaction from working with some of the world’s leading brands
Joining WorkJam means being part of an organization that truly believes in equity and diversity. We support and empower everyone, no matter your ethnicity, religion, age, gender, sexual orientation, identity, or disability.
Functional Consultant employer: WorkJam
Contact Detail:
WorkJam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant
✨Tip Number 1
Get to know the company inside out! Research WorkJam's values, products, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where WorkJam is present. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to functional consulting and SaaS implementations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression.
We think you need these skills to ace Functional Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Functional Consultant role. Highlight your experience in implementing SaaS solutions and any relevant skills that match the job description. We want to see how you can make a difference at WorkJam!
Showcase Your Communication Skills: As a Functional Consultant, you'll be working with various stakeholders. Use your application to demonstrate your confident communication style. Share examples of how you've successfully facilitated workshops or communicated complex ideas in previous roles.
Be Clear and Concise: When documenting your experience, keep it clear and to the point. Use bullet points to outline your achievements and responsibilities. We appreciate organised and delivery-focused candidates who can manage multiple projects effectively!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at WorkJam
✨Know the Company Inside Out
Before your interview, take some time to really understand WorkJam's mission and values. Familiarise yourself with their products and how they solve problems for frontline workers. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Functional Consultant, you'll likely face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully implemented solutions or led workshops. Be ready to explain your thought process and the impact of your actions.
✨Showcase Your Communication Skills
Since the role involves collaborating with various stakeholders, it's crucial to demonstrate your communication skills during the interview. Practice articulating complex ideas clearly and concisely. You might even want to prepare a mock workshop presentation to showcase your facilitation abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about the team dynamics, upcoming projects, or how success is measured for a Functional Consultant at WorkJam. This shows you're not just interested in the job, but also in contributing to the company's future.
