At a Glance
- Tasks: Provide top-notch technical support and troubleshoot challenges for our customers.
- Company: Join Workiva, a leader in SaaS solutions with a commitment to diversity.
- Benefits: Enjoy remote work flexibility, competitive salary, and a supportive team environment.
- Other info: Workiva values diversity and offers accommodations for applicants with disabilities.
- Why this job: Make a difference by helping customers succeed with our innovative platform.
- Qualifications: Relevant degree and 2+ years in customer-facing technical support required.
The predicted salary is between 35000 - 45000 € per year.
Workiva is seeking a Product Support Engineer (PSE) in Greater London to provide technical expertise and support for customers using our platform. The PSE will be responsible for troubleshooting technical challenges and ensuring customers receive excellent service.
Candidates should have a relevant undergraduate degree and at least 2 years of experience in a customer-facing technical support role. Strong communication skills and a familiarity with SaaS platforms or Zendesk are preferred.
Workiva values diversity and provides accommodations for applicants with disabilities.
Remote SaaS Product Support Engineer in London employer: Workiva
Workiva is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. Located in Greater London, we provide our team with flexible remote working options, competitive benefits, and a commitment to diversity and inclusion, ensuring that every voice is heard and valued. Join us to be part of a collaborative environment that empowers you to make a meaningful impact while supporting our customers with cutting-edge SaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Remote SaaS Product Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the SaaS industry, especially those who work at Workiva or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with troubleshooting and familiar with Zendesk. We recommend doing some mock scenarios to show off your problem-solving skills during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle specific customer issues and be ready to share examples from your past experience. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote SaaS Product Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer-facing technical support roles. We want to see how your skills align with the Product Support Engineer position, so don’t be shy about showcasing your SaaS knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent service and how your background makes you a great fit for our team. We love hearing your story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Workiva
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS platforms relevant to the role. Brush up on Workiva’s offerings and be ready to discuss how you’ve tackled technical challenges in the past. This will show that you’re not just familiar with the tech, but that you can also apply your knowledge effectively.
✨Showcase Your Customer Support Skills
Prepare examples from your previous roles where you provided exceptional customer support. Highlight specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle customer-facing challenges, which is crucial for a Product Support Engineer.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise, ensuring that your passion for helping customers shines through.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of common technical issues you might encounter and how you would approach resolving them. This will help you demonstrate your critical thinking and troubleshooting skills effectively.
