At a Glance
- Tasks: Support customers and partners while enhancing team efficiency and communication.
- Company: Join a dynamic team at Workiva, known for innovation and collaboration.
- Benefits: Flexible work arrangements, travel opportunities, and career growth.
- Other info: Work with cutting-edge tools like Salesforce and Zendesk in a supportive culture.
- Why this job: Gain diverse experience across teams and make a real impact in a fast-paced environment.
- Qualifications: Undergraduate degree or equivalent experience; strong organisational and technical skills.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Undergraduate Degree or equivalent combination of education and experience in a related field
- Technical aptitude with competency in AI
- Team oriented with a high attention to detail
- Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives
- High energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment
- Ability to identify needs and expectations, and respond to requests in a timely and effective manner
- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests
- Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements
What the job involves
- As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org
- You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva
- Implement internal programs to benefit team efficiency, coordination, communication, etc.
- Complete cross-functional rotations with CPX teams, ensuring business continuity during extended leaves or high-volume periods
- Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners
- Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management
- Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation
- Draft and review internal and external communications
- Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners
- Operate with high autonomy and a can-do attitude to handle tough situations and identify solutions to present to stakeholders
CPX Coordinator (EMEA) in London employer: Workiva
At Workiva, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a CPX Coordinator in the EMEA region, you will benefit from flexible work arrangements, opportunities for cross-functional collaboration, and a commitment to employee growth through skill development and career advancement. Our supportive environment encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CPX Coordinator (EMEA) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workiva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workiva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CPX Coordinator (EMEA) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workiva:Your cover letter is your chance to shine! Tell us why you want to work at Workiva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workiva!
How to prepare for a job interview at Workiva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
