At a Glance
- Tasks: Support customers and partners while collaborating across teams to enhance efficiency.
- Company: Join Workiva, a diverse and innovative company that values unique perspectives.
- Benefits: Flexible work arrangements, travel opportunities, and a chance to grow your career.
- Other info: Dynamic role with opportunities for professional development in a fast-paced environment.
- Why this job: Make a real impact by improving customer experiences and driving team success.
- Qualifications: Undergraduate degree or equivalent experience; strong organisational and multitasking skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org. You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front‑line engagements with customers and partners, building skills and experiences to grow your career at Workiva.
What You’ll Do
- Implement internal programs to benefit team efficiency, coordination, and communication.
- Complete cross‑functional rotations with CPX teams, ensuring business continuity during extended leaves or high‑volume periods.
- Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners.
- Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management.
- Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation.
- Draft and review internal and external communications.
- Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners.
- Operate with high autonomy and a can‑do attitude to handle tough situations and identify solutions to present to stakeholders.
Minimum Qualifications
- Undergraduate Degree or equivalent combination of education and experience in a related field.
Preferred Qualifications
- Technical aptitude with competency in AI.
- Team oriented with a high attention to detail.
- Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives.
- High energy, adaptable, and flexible with the ability to work successfully in a fast‑paced, rapidly changing environment.
- Ability to identify needs and expectations, and respond to requests in a timely and effective manner.
Travel & Work Conditions
- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests.
- Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Customer & Partner Experience Coordinator - EMEA employer: Workiva
Workiva is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to collaborate across teams and develop their skills in a supportive environment. With a strong commitment to employee growth and flexibility, including remote work options and opportunities for cross-functional rotations, Workiva empowers its staff to thrive while making a meaningful impact on customer and partner experiences in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Partner Experience Coordinator - EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Workiva on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Workiva's products and how they impact customers. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Show off your skills in action! If you have experience with tools like Salesforce or Zendesk, be ready to discuss specific examples of how you've used them to solve problems or improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Workiva.
We think you need these skills to ace Customer & Partner Experience Coordinator - EMEA
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about the opportunity to work with us and contribute to our mission.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer & Partner Experience Coordinator role. We want to see how your skills can benefit our team!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Workiva
✨Know Your Stuff
Make sure you have a solid understanding of Workiva's products and how they benefit customers and partners. Brush up on the key features and be ready to discuss how these can impact user experience.
✨Show Off Your Organisational Skills
Since the role involves multitasking and prioritising, prepare examples from your past experiences where you've successfully managed multiple projects. Highlight your ability to stay organised and meet deadlines.
✨Be Data Savvy
Familiarise yourself with tools like Salesforce, Zendesk, and Gainsight. If you can, bring examples of how you've used data to drive decisions or improve processes in previous roles. This will show your analytical skills.
✨Demonstrate Your Can-Do Attitude
Prepare to discuss situations where you've tackled tough challenges or identified solutions independently. Employers love candidates who can operate autonomously and maintain a positive attitude under pressure.
