At a Glance
- Tasks: Coordinate customer and partner experiences, manage operational tasks, and support CPX teams.
- Company: Workiva is a leader in data collaboration and reporting solutions for businesses.
- Benefits: Flexible work arrangements with remote access and travel opportunities up to 10%.
- Other info: Utilise tools like Salesforce, Zendesk, and Gainsight for effective account management.
- Why this job: Join a dynamic team and develop skills across various functions within the CPX organisation.
- Qualifications: Undergraduate degree or equivalent experience, technical aptitude in AI, and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Undergraduate Degree or equivalent combination of education and experience in a related field (Desirable)
- Technical aptitude with competency in AI (Desirable)
- Team oriented with a high attention to detail (Desirable)
- Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives (Desirable)
- High energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment (Desirable)
- Ability to identify needs and expectations, and respond to requests in a timely and effective manner
- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests
- Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements
What the job involves
- As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org.
- You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva.
- Implement internal programs to benefit team efficiency, coordination, communication, etc.
- Complete cross-functional rotations with CPX teams, ensuring business continuity during extended leaves or high-volume periods.
- Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners.
- Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management.
- Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation.
- Draft and review internal and external communications.
- Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners.
- Operate with high autonomy and a can-do attitude to handle tough situations and identify solutions to present to stakeholders.
CPX Coordinator (EMEA) employer: Workiva
Workiva offers a flexible work environment with reliable internet access for remote work. The EMEA team focuses on enhancing customer and partner experiences through innovative solutions. Join a high-energy team that values adaptability and collaboration.
We think you need these skills to ace CPX Coordinator (EMEA)
Technical Aptitude in AI
Attention to Detail
Organisational Skills
Multitasking
Adaptability
Customer Engagement
Communication Skills
