At a Glance
- Tasks: Lead a team to enhance customer relationships and drive product adoption.
- Company: Join Workiva, a leader in AI-powered financial solutions.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Work in a dynamic environment that values diversity and collaboration.
- Why this job: Make a real impact by helping organizations navigate uncertainty with innovative technology.
- Qualifications: 8 years of experience in customer success management and strong leadership skills.
The predicted salary is between 44010 - 53790 £ per year.
Manages a team of Customer Relationship Management - Customer Success individuals who build post-sales relationships with customers to drive and increase adoption and utilization of company products. Manages identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results. Incumbents at the Director and Senior Director level typically manage other Customer Relationship Management - Customer Success managers. Incumbents at the Manager level may manage only individual contributors. Provides both management and technical leadership. Leads the strategic development of the Customer Success function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Scope
- Responsible for outcome of work performed by direct reports within sub-function, ensuring sub-functional processes are continuously improved.
- Begins to develop and communicate strategic objectives to achieve sub-function results.
- Establishes sub-function policies and practices that drive function success.
Problem Solving
- Works on highly ambiguous problems where analysis of situations or data requires an evaluation of intangible factors.
- Partners in developing solutions, working to identify alternative procedures for best path forward.
Discretion and Impact
- Decisions consistently impact short- and long-term goals for sub-function operations, begins to inform decision making at director and senior director levels.
- Faulty decisions will result in critical delay(s) in schedules and/or sub-function operations and may jeopardise overall business activities.
- Begins to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining sub-function results.
Collaboration and Interaction
- Interacts with senior functional managers; may begin to have exposure to Operational Leaders.
- Collaborates across sub-function, adapting style and beginning to influence by using persuasion when delivering recommendations.
- Consistently aware of global nuances across sub-function, adapting message and style to drive results.
Supervision
- Directly or indirectly manages multiple teams/sub-function of professional-level employees and/or managers.
- Models and provides leadership examples for organization.
- Full people management responsibility including hiring, exiting, annual performance and pay reviews; continues to share expertise across teams.
Knowledge
- Experienced manager with advanced knowledge in a specialized field and broad understanding of related areas.
- Typically, Bachelor’s degree with 8 years related experience, or Master’s degree with minimum of 6 years related experience, or PhD with 4 years related experience.
- Minimum 3 years direct people management experience preferred, including supervisory experience of entry-level managers and/or established individual contributors.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Senior Manager of Customer Success - Enterprise in London employer: Workiva UK Limited
Workiva is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to tackle meaningful challenges in the realm of data management and technology. With a commitment to diversity and inclusion, Workiva offers robust growth opportunities and comprehensive training, ensuring that every team member can thrive in their career while contributing to impactful solutions for complex organizations. Located in a dynamic environment, employees benefit from flexible working conditions and the chance to engage with cutting-edge technologies, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager of Customer Success - Enterprise in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workiva UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workiva UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Manager of Customer Success - Enterprise in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workiva UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Workiva UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workiva UK Limited!
How to prepare for a job interview at Workiva UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
