At a Glance
- Tasks: Support customers and partners while collaborating across teams to enhance efficiency and communication.
- Company: Join Workiva, a leader in innovative tech solutions for complex organisations.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and diversity.
- Why this job: Make a real impact by helping organisations navigate uncertainty with cutting-edge technology.
- Qualifications: Undergraduate degree or equivalent experience; strong organisational and multitasking skills.
The predicted salary is between 30000 - 40000 € per year.
As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org. You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva.
What you’ll do:
- Implement internal programs to benefit team efficiency, coordination, communication, etc.
- Complete cross-functional rotations with CPX teams, ensuring business continuity during extended leaves or high-volume periods.
- Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners.
- Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management.
- Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation.
- Draft and review internal and external communications.
- Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners.
- Operate with high autonomy and a can-do attitude to handle tough situations and identify solutions to present to stakeholders.
What you’ll need:
Minimum Qualifications
- Undergraduate Degree or equivalent combination of education and experience in a related field.
Preferred Qualifications
- Technical aptitude with competency in AI.
- Team oriented with a high attention to detail.
- Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives.
- High energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment.
- Ability to identify needs and expectations, and respond to requests in a timely and effective manner.
Travel & Work Conditions:
- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests.
- Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Customer & Partner Experience Coordinator - EMEA in London employer: Workiva UK Limited
At Workiva, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer & Partner Experience Coordinator in the EMEA region, you will benefit from extensive cross-functional training, opportunities for career advancement, and a supportive environment that values collaboration and innovation. With flexible work arrangements and a commitment to diversity, Workiva is an excellent employer for those seeking meaningful and rewarding careers in a fast-paced, technology-driven landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Partner Experience Coordinator - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Workiva on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the CPX Coordinator role.
✨Tip Number 2
Prepare for the interview by understanding Workiva's products inside out. Show us that you can synthesise complex data into actionable insights, just like the job requires. This will impress the hiring team!
✨Tip Number 3
Practice your communication skills! Since you'll be drafting internal and external communications, make sure you can articulate your thoughts clearly and confidently during interviews. We want to see your can-do attitude in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Workiva family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer & Partner Experience Coordinator - EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the Customer & Partner Experience Coordinator position and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experiences that align with the job description. We love seeing how your skills match what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your qualifications effectively. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Workiva UK Limited
✨Know Your Stuff
Make sure you have a solid understanding of Workiva's products and how they impact customers and partners. Brush up on the key features and benefits, as well as any recent updates or news about the company. This will show your enthusiasm and readiness to engage with clients.
✨Showcase Your Organisational Skills
As a CPX Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed several projects at once. Highlight your ability to prioritise effectively and meet deadlines, as this is crucial for the role.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to identify needs and respond quickly. Practice articulating your thought process and the solutions you proposed, as this will demonstrate your can-do attitude and autonomy.
✨Familiarise Yourself with Relevant Tools
Get comfortable with tools like Salesforce, Zendesk, and Gainsight before the interview. If you have experience using similar systems, be ready to discuss how you utilised them to improve efficiency or communication. This will show you're prepared to hit the ground running.
