At a Glance
- Tasks: Support customers and partners while collaborating across teams to enhance efficiency and communication.
- Company: Join Workiva, a leader in innovative tech solutions for complex organisations.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping organisations navigate uncertainty with cutting-edge technology.
- Qualifications: Undergraduate degree or equivalent experience; strong organisational and multitasking skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org. You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva.
What you’ll do:
- Implement internal programs to benefit team efficiency, coordination, communication, etc.
- Complete cross-functional rotations with CPX teams, ensuring business continuity during extended leaves or high-volume periods.
- Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners.
- Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management.
- Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation.
- Draft and review internal and external communications.
- Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners.
- Operate with high autonomy and a can-do attitude to handle tough situations and identify solutions to present to stakeholders.
What you’ll need:
Minimum Qualifications
- Undergraduate Degree or equivalent combination of education and experience in a related field.
Preferred Qualifications
- Technical aptitude with competency in AI.
- Team oriented with a high attention to detail.
- Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives.
- High energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment.
- Ability to identify needs and expectations, and respond to requests in a timely and effective manner.
Travel & Work Conditions:
- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests.
- Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
CPX Coordinator - EMEA in London employer: Workiva UK Limited
At Workiva, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a CPX Coordinator in the EMEA region, you will benefit from extensive cross-functional training, enabling you to develop valuable skills while contributing to meaningful projects that impact our customers and partners. With flexible work arrangements and a commitment to diversity, Workiva offers a supportive environment where your career can flourish alongside innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land CPX Coordinator - EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workiva UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workiva UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CPX Coordinator - EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workiva UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Workiva UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workiva UK Limited!
How to prepare for a job interview at Workiva UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
