At a Glance
- Tasks: Support customers and partners while collaborating across teams to enhance efficiency and communication.
- Company: Join Workiva, a leader in innovative tech solutions for complex organisations.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping organisations navigate uncertainty with cutting-edge technology.
- Qualifications: Undergraduate degree or equivalent experience; strong organisational and multitasking skills.
The predicted salary is between 30000 - 40000 € per year.
As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in both serving our customers and partners and in supporting the CPX org. You’ll work rotationally with many teams at Workiva, covering a wide range of activities, from operational and analytical tasks to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva.
What you’ll do:
- Implement internal programs to benefit team efficiency, coordination, communication, etc.
- Complete cross-functional rotations with CPX teams, ensuring business continuity during extended leaves or high-volume periods.
- Maintain a detailed knowledge of Workiva products and the impact they can have on our customers and partners.
- Utilise Salesforce, Zendesk, Gainsight, Confluence, and other systems for account and contact management.
- Synthesise complex data sets into actionable insights that help EMEA leadership track project delivery and resource allocation.
- Draft and review internal and external communications.
- Build artefacts and enablement materials to reduce administrative overhead for EMEA Customer Success Managers and Partners.
- Operate with high autonomy and a can-do attitude to handle tough situations and identify solutions to present to stakeholders.
What you’ll need:
Minimum Qualifications
- Undergraduate Degree or equivalent combination of education and experience in a related field.
Preferred Qualifications
- Technical aptitude with competency in AI.
- Team oriented with a high attention to detail.
- Organised with the ability to effectively prioritise and multitask multiple projects simultaneously to meet deadlines, organisational goals, and initiatives.
- High energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment.
- Ability to identify needs and expectations, and respond to requests in a timely and effective manner.
Travel & Work Conditions:
- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests.
- Reliable internet access for any period of time while working remotely, as we embrace flexible work arrangements.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
CPX Coordinator - EMEA in London employer: Workiva UK Limited
At Workiva, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a CPX Coordinator in the EMEA region, you will benefit from extensive cross-functional training, enabling you to develop valuable skills while contributing to meaningful projects that impact our customers and partners. With flexible work arrangements and a commitment to diversity, Workiva offers a supportive environment where your career can flourish alongside innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land CPX Coordinator - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Workiva's products and values. Show us that you understand how our platform helps organisations navigate uncertainty. Tailor your answers to reflect our mission!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace CPX Coordinator - EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the CPX Coordinator position and how you can contribute to our team at Workiva.
Tailor Your Experience:Make sure to highlight relevant experiences that align with the job description. We’re looking for skills in operational tasks, customer engagement, and data analysis, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Workiva UK Limited
✨Know Your Stuff
Make sure you have a solid understanding of Workiva's products and how they impact customers and partners. Brush up on the key features and benefits, as well as any recent updates or news about the company. This will show your enthusiasm and readiness to contribute.
✨Show Off Your Organisational Skills
As a CPX Coordinator, you'll need to juggle multiple projects. Prepare examples from your past experiences where you've successfully managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your organisational prowess.
✨Be Ready for Data Discussions
Since the role involves synthesising complex data sets, be prepared to discuss your analytical skills. Bring examples of how you've turned data into actionable insights in previous roles. Familiarise yourself with tools like Salesforce and Zendesk, as mentioning your experience with these can give you an edge.
✨Embrace the Can-Do Attitude
Workiva values a high-energy, adaptable mindset. During the interview, demonstrate your flexibility and problem-solving skills by sharing stories of how you've tackled tough situations in the past. Show that you're not just a team player but also someone who takes initiative and drives solutions.
