Workiva Inc. is seeking a Product Support Engineer to be the go-to problem solver for the platform.
You’ll assist customers via phone, chat, and tickets, guiding them through technical and functional challenges, and collaborating with internal teams to provide effective solutions. You’ll troubleshoot complex issues, document clear ticket notes, contribute to knowledge base content, and support customers while upholding high service standards.
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Remote SaaS Product Support Engineer employer: Workiva Inc.
Workiva is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to tackle meaningful challenges in the AI landscape. With a commitment to diversity and inclusion, Workiva offers extensive growth opportunities through mentorship and cross-functional engagement, ensuring that every team member can thrive in their career. Located in a dynamic environment, employees benefit from flexible working conditions and the chance to influence the future of AI in regulated reporting, making it a truly rewarding place to work.
