Workiva Inc. in the United Kingdom is hiring a Product Support Engineer to act as the primary technical and functional expert for our platform.
You will assist customers by phone, chat, and tickets, troubleshoot complex issues, and guide users through solutions or workarounds while collaborating with internal teams. You'll capture clear ticket notes, contribute to knowledge base content, and participate in proactive improvement projects with Customer Success, Professional Services and SMEs.
#J-18808-Ljbffr
Remote SaaS Product Support Engineer employer: Workiva Inc.
Workiva is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to tackle meaningful challenges in the AI landscape. With a commitment to diversity and inclusion, Workiva offers extensive growth opportunities through mentorship and cross-functional engagement, ensuring that every team member can thrive in their career. Located in a dynamic environment, employees benefit from flexible working conditions and the chance to influence the future of AI in regulated reporting, making it a truly rewarding place to work.
