At a Glance
- Tasks: Lead customer success initiatives and drive strategic solutions for impactful outcomes.
- Company: Join Workiva, a leader in innovative tech solutions for complex organisations.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic team culture focused on collaboration and diversity.
- Why this job: Make a real difference by helping customers navigate challenges and achieve success.
- Qualifications: 6+ years in a technical customer-facing role and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
As a Lead Solution Success Manager, Platform & Emerging at Workiva, you serve as a pivotal expert bridging the gap between platform capabilities and strategic customer value. Your core mission is to accelerate customer time to value by acting as a definitive solution authority who designs and executes scalable, one to many adoption and value realisation programs. By translating deep functional expertise into tangible business outcomes, you will guide customers along their maturity journey, provide technical enablement to CSMs, and influence the product roadmap to drive greater self-service adoption and overall solution health. The scope of this role will focus on Platform and Emerging Solutions.
What You’ll Do
- Drive Strategic Solution Alignment & Governance
- Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
- Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
- Help evolve and refine our internal Solution Success operating model by continuously utilising, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
- Lead Scalability & Digital Transformation
- Design and deliver one-to-many enablement programs—such as expert-led office hours, specialised webinars, and targeted content—to address customer needs at scale.
- Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
- Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
- Influence the Product Roadmap & Enablement
- Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
- Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
- Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.
What You'll Need
- Minimum Qualifications
- Undergraduate degree or equivalent experience in a technical, business, or related field.
- 6+ years of progressive experience in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager).
- Track record of creating and delivering technical training content.
- Preferred Qualifications
- A passionate, tenacious self-starter who is driven to achieve long-term customer value and exhibits a high level of comfort working in ambiguity.
- Proven track record in designing and leading scalable enablement programs or digital transformation initiatives.
- Exceptional executive communication skills (written and verbal) with the ability to influence cross-functional stakeholders across CPX, Sales, Product, and Engineering.
Travel Requirements and Working Conditions
- Reliable internet access for any period of working remotely.
- Ability to travel up to 15% annually for customer and internal strategic meetings.
Why Join Workiva
Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.
At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.
Lead Solution Success Manager - Platform & Emerging in London employer: Workiva Inc.
Workiva Inc. is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to thrive in fast-paced environments. With a strong focus on professional growth, the company offers extensive training and development opportunities, ensuring that team members can enhance their skills while contributing to meaningful projects that drive business value. Located remotely, Workiva provides the flexibility to balance work and life, making it an attractive choice for those seeking a rewarding career in management consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Solution Success Manager - Platform & Emerging in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workiva Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workiva Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Solution Success Manager - Platform & Emerging in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workiva Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Workiva Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workiva Inc.!
How to prepare for a job interview at Workiva Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
