At a Glance
- Tasks: Lead customer voice initiatives and manage the Customer Scrutiny Panel.
- Company: Values-driven organisation focused on quality homes and community engagement.
- Benefits: 28 days annual leave, increasing to 33 days after 5 years.
- Other info: Join a dynamic team dedicated to enhancing community services.
- Why this job: Make a real difference in the lives of over 4,000 residents.
- Qualifications: Experience in customer engagement and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Workinshrewsbury in Shrewsbury is seeking a Customer Voice and Engagement Manager to lead the customer voice initiative, ensuring insights directly influence services for over 4,000 homes.
Key responsibilities include:
- Managing the Customer Scrutiny Panel
- Enhancing engagement
- Ensuring compliance with regulations
A values-driven organization that prioritises quality homes, this role offers 28 days of annual leave rising to 33 days after 5 years.
Senior Resident Voice & Engagement Manager (Housing) in Shrewsbury employer: Workinshrewsbury
As a values-driven organisation based in Shrewsbury, we pride ourselves on being an excellent employer that prioritises employee well-being and professional growth. With generous benefits such as 28 days of annual leave, increasing to 33 days after five years, and a strong commitment to enhancing customer engagement, we foster a collaborative work culture where your insights can directly shape the services for over 4,000 homes. Join us to make a meaningful impact in the community while enjoying a supportive environment that encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Voice & Engagement Manager (Housing) in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how your passion for customer engagement aligns with their mission!
✨Tip Number 3
Showcase your experience with customer engagement initiatives in your conversations. Use specific examples that highlight your impact on previous projects to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Senior Resident Voice & Engagement Manager (Housing) in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Customer Engagement:When writing your application, let us see your enthusiasm for customer voice initiatives. Share examples of how you've successfully engaged with customers in the past and how that experience can benefit our mission at Workinshrewsbury.
Highlight Relevant Experience:Make sure to detail your experience managing panels or similar groups. We want to know how you've enhanced engagement and compliance in previous roles, so don’t hold back on those achievements!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our values-driven organisation.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Workinshrewsbury
✨Know the Company Inside Out
Before your interview, make sure you research Workinshrewsbury thoroughly. Understand their mission, values, and recent initiatives, especially around customer engagement. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect questions about how you've handled customer feedback or engagement in the past. Think of specific examples where your actions led to positive changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Skills
As a Senior Resident Voice & Engagement Manager, you'll be leading initiatives. Be ready to discuss your leadership style and how you've successfully managed teams or projects before. Highlight any experience with customer panels or community engagement to demonstrate your fit for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the current challenges the Customer Scrutiny Panel faces or how they measure the success of customer engagement initiatives. This shows your proactive approach and genuine interest in contributing to their goals.
