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- Tasks: Lead and manage operational teams to deliver exceptional repair and maintenance services.
- Company: Join the UK's largest independent provider in a supportive and inclusive environment.
- Benefits: Enjoy 24 days holiday, a company vehicle, pension, and professional development opportunities.
- Why this job: Make a real difference in communities while working on critical infrastructure projects.
- Qualifications: Strong leadership skills and experience in operational management.
- Other info: Be part of a high-performing team with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured multiple contract extensions with our key strategic client, Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive wastewater solutions across their network, supporting them through the AMP8 regulatory period - the most significant investment phase the water industry has ever seen. We are currently recruiting for a Repair and Maintenance Supervisor to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is a fantastic opportunity to be part of a high-performing team, working on critical infrastructure projects that make a real difference to communities. Join us as we continue to grow and shape the future of wastewater services with Severn Trent Water.
About the Role: The Repair and Maintenance Supervisor is responsible for managing remote operational teams across a geographical area. Driving and managing operational performance through effective leadership, management of your teams. Ensuring your teams are working productively, have the skill sets to deliver all work efficiently and ensuring that health, safety, and wellbeing are at the forefront of everyone's mind. Constantly working to improve customer service by striving to deliver a same day solution of customer issues. Diving performance management and coaching of resources to deliver efficient same day solutions for both the customer and the environment. Each day brings a fresh challenge, but safe working, quality delivery and a strong customer focus are at the heart of everything you will do.
Responsibilities:
- Issuing daily work packages
- Monitoring safety / compliance on site
- Approving and checking daily Risk and method statements
- Carrying out cat downloads
- Undertaking Safety / compliance / quality audits
- Dealing with customer complaints positively
- Managing other resources e.g., reinstatement, materials, and plant
- Working with the scheduling team ensuring programmes are managed and delivered
- Managing the defect programme and ensuring that KPIs are met
- Attending Highway Meetings
- Liaising with the Support Services and Streetworks Team to ensure that FPN and Section 74 liabilities are managed
- Completing team inspections to ensure a high level of compliance with a real focus on quality and first-time reinstatement
Health, Safety, Quality & Compliance: Maintain full compliance with health, safety, environmental, and quality (HSEQ) regulations, ensuring that all site activities are conducted safely and in accordance with Severn Trent Water standards. Conduct and oversee regular risk assessments, audits, and incident investigations, implementing corrective actions where necessary. Promote a strong safety culture across all operational teams, reinforcing adherence to safe working practices.
Customer Experience & Engagement: Ensure minimal disruption to customers and communities while conducting survey activities. Coordinate with customer liaison teams to provide clear communication and engagement where access is required. Ensure project teams are briefed on customer-related concerns to maintain a positive perception of Severn Trent Water.
What you will get in return: In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individuality’s unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
24 Days holiday allowance plus bank holidays. Company vehicle. Pension. Death in service. Employee assistance programme. Free car parking.
Repair and Maintenance Supervisor in Shrewsbury employer: Workinshrewsbury
Contact Detail:
Workinshrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair and Maintenance Supervisor in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Lanes Group or Sapphire Utility Solutions. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values, especially around health, safety, and customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! As a Repair and Maintenance Supervisor, you'll need to manage teams effectively. Be ready to share examples of how you've led teams in the past, tackled challenges, and improved performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our high-performing team and contributing to the future of wastewater services.
We think you need these skills to ace Repair and Maintenance Supervisor in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repair and Maintenance Supervisor role. Highlight your experience in managing teams, ensuring safety compliance, and delivering exceptional customer service. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your commitment to health and safety, as it’s a big deal for us.
Showcase Your Leadership Skills: As a Repair and Maintenance Supervisor, leadership is key. In your application, share examples of how you've successfully led teams, improved performance, or handled challenges. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Workinshrewsbury
✨Know Your Stuff
Make sure you understand the key responsibilities of a Repair and Maintenance Supervisor. Familiarise yourself with health, safety, and compliance regulations relevant to the role. Being able to discuss these confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've effectively managed teams in the past. Think about times when you improved operational performance or resolved conflicts. This will demonstrate your ability to lead and motivate a team, which is crucial for this role.
✨Customer Focus is Key
Be ready to discuss how you’ve handled customer complaints or ensured minimal disruption during projects. Highlighting your commitment to exceptional customer service will resonate well with the interviewers, especially since they value community engagement.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to health and safety, or how they measure success in customer satisfaction. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
