Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide frontline customer support and handle service requests with a positive attitude.
- Company: Local council office in Shrewsbury dedicated to excellent community service.
- Benefits: Gain valuable experience, develop communication skills, and contribute to your community.
- Why this job: Be the face of the council and make a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
A local council office in Shrewsbury is seeking a Customer Services Assistant to provide frontline customer support and handle service requests. This vital role involves responding to customer queries, resolving issues, and ensuring a positive experience. The position plays an important part in delivering excellent service through various communication channels.
Applicants will be instrumental in maintaining accurate records and supporting Senior Managers, contributing to the overall operations of the council.
Frontline Customer Support & Admin Assistant in Shrewsbury employer: Workinshrewsbury
Contact Detail:
Workinshrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Support & Admin Assistant in Shrewsbury
✨Tip Number 1
Get to know the council's values and services inside out. When you walk into that interview, show us you understand what they do and how you can contribute to their mission of providing excellent customer service.
✨Tip Number 2
Practice your communication skills! Since this role is all about frontline support, we recommend role-playing common customer scenarios with a friend. This will help you feel more confident when responding to queries during the interview.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows us you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Frontline Customer Support & Admin Assistant in Shrewsbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your ability to provide excellent support.
Tailor Your Application: Don’t just send a generic application! We love it when you tailor your CV and cover letter to match the job description. Mention how your skills align with the role of a Customer Services Assistant and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Workinshrewsbury
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common queries and issues that might arise in a council office setting. Being able to demonstrate your knowledge of effective communication and problem-solving will show that you're ready to handle frontline support.
✨Showcase Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your ability to ensure a positive experience for customers.
✨Familiarise Yourself with the Council's Services
Take some time to research the specific services offered by the local council in Shrewsbury. Understanding their operations will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the community.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This could be about the team dynamics, the tools they use for record-keeping, or how they measure customer satisfaction. Asking questions shows that you're engaged and eager to contribute to the council's success.
