At a Glance
- Tasks: Lead customer engagement and ensure resident voices shape our housing services.
- Company: STAR Housing, dedicated to creating quality homes and vibrant communities.
- Benefits: 28 days annual leave, rising to 33 after 5 years, and a values-driven culture.
- Other info: Join a dynamic team focused on equity, diversity, and inclusion.
- Why this job: Make a real impact on over 4,000 homes and champion resident voices.
- Qualifications: Experience in customer engagement and strong relationship-building skills.
The predicted salary is between 40000 - 50000 € per year.
Shropshire Towns and Rural (STAR) Housing are an arms‑length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services.
We don’t just listen to our customers – we act on what they tell us. At Shropshire Towns & Rural Housing (STAR Housing), we’re looking for an experienced Customer Voice and Engagement Manager to lead, champion and embed the resident voice across everything we do. This is a senior, high‑impact role where you’ll ensure customer insight, lived experience and scrutiny directly influence our services, decisions and performance – and that we can clearly evidence this to our Board, EMT and the Regulator.
What you’ll do:
- Lead STAR’s approach to customer voice, engagement, scrutiny and insight
- Manage and empower our Customer Scrutiny Panel to provide effective challenge
- Turn customer feedback into real, measurable service improvements
- Ensure compliance with the Social Housing (Regulation) Act 2023 and Consumer Standards
- Provide assurance through high‑quality reporting to EMT and Board
- Champion equity, diversity and inclusion in all customer engagement activity
What we’re looking for:
- Proven experience in customer engagement, scrutiny or resident involvement
- Strong understanding of social housing regulation and consumer standards
- Excellent influencing and relationship‑building skills
- Confidence using insight and data to drive improvement
- A genuine passion for putting residents at the heart of services
- A visible, influential role with senior leadership
- The chance to shape services for over 4,000 homes and communities
28 days annual leave (rising to 33 days after 5 years). A values‑driven organisation focused on quality homes and vibrant communities.
If you’re ready to make a real difference through customer voice, we’d love to hear from you. Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
Estate agents & property Customer Voice & Engagement Manager in Shrewsbury employer: Workinshrewsbury
Shropshire Towns and Rural Housing (STAR Housing) is an exceptional employer dedicated to fostering vibrant communities and quality homes. With a strong commitment to employee growth, we offer 28 days of annual leave, increasing to 33 days after five years, alongside a values-driven work culture that prioritises equity, diversity, and inclusion. Join us in a meaningful role where your insights will directly shape the services for over 4,000 homes, making a tangible impact in our residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Estate agents & property Customer Voice & Engagement Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at STAR Housing. A friendly chat can open doors and give you insights that might not be on the job description.
✨Tip Number 2
Prepare for the interview by understanding STAR's values and how they align with your passion for customer engagement. Be ready to share examples of how you've turned feedback into action in previous roles.
✨Tip Number 3
Showcase your data skills! Be prepared to discuss how you've used insights to drive improvements in past positions. This will demonstrate your ability to influence decisions based on customer feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to create vibrant communities.
We think you need these skills to ace Estate agents & property Customer Voice & Engagement Manager in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer engagement and scrutiny. We want to see how your skills align with our mission at STAR Housing, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for putting residents at the heart of services shine through. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you in this field.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about STAR Housing and what we stand for.
How to prepare for a job interview at Workinshrewsbury
✨Know Your Stuff
Before the interview, dive deep into STAR Housing's mission and values. Understand their commitment to customer voice and engagement. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully engaged with customers or led initiatives based on feedback. Highlight how these experiences can translate into the role of Customer Voice and Engagement Manager at STAR Housing.
✨Be Data-Driven
Since the role involves using insight and data to drive improvements, be ready to discuss how you've used data in previous positions. Bring examples of how you've turned customer feedback into actionable changes, and be prepared to talk about the impact of those changes.
✨Emphasise Inclusion
STAR Housing values equity, diversity, and inclusion. Be sure to discuss how you've championed these principles in your previous work. Share any initiatives you've led or been part of that focused on ensuring all voices are heard and represented.
