Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide frontline customer support and handle service requests with a smile.
- Company: Join the Town Council and be part of a community-focused team.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the voice of the Town Council and make a difference in your community.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Great opportunity for career growth and to enhance your customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
With the expansion of the Town Council’s responsibility for street cleaning services for the Shrewsbury parish area and transfer of services from the current contractor of the unitary authority, the Customer Services Assistant will provide frontline customer support with handling service requests and administration support to Senior Managers.
The Customer Services Assistant plays a vital role in delivering excellent service to customers by providing timely, accurate, and helpful support across various communication channels. This role is the Town Council's brand ambassador and involves:
- Responding to customer queries
- Resolving issues
- Keeping accurate records
- Ensuring a positive customer experience at every interaction
Responsibilities include:
- Providing frontline customer support and handling service requests
- Providing administration support to Senior Managers
- Responding to customer queries, resolving issues, keeping accurate records, and ensuring a positive customer experience across various communication channels
Qualifications: Details not provided in the description.
Customer Services Assistant in Shrewsbury employer: Workinshrewsbury
Contact Detail:
Workinshrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that Customer Services Assistant role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer support, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled difficult customer situations in the past. Think of specific examples where you turned a negative experience into a positive one.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your enthusiasm for the role and gives you a better chance to stand out!
We think you need these skills to ace Customer Services Assistant in Shrewsbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues in the past, as this role is all about providing excellent support to our customers.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your skills and experiences better.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed, like handling service requests and providing admin support. We love seeing applicants who take the time to connect their experience with what we need!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workinshrewsbury
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Assistant. Familiarise yourself with the key tasks like handling service requests and providing frontline support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves responding to customer queries across various channels, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent customer service. This will highlight your ability to communicate effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common issues that might arise and how you would resolve them. Practising these responses can help you feel more prepared and show that you can think on your feet.
✨Emphasise Your Attention to Detail
Since keeping accurate records is part of the job, be prepared to discuss how you ensure accuracy in your work. Share examples of how you've maintained records or managed data in previous roles. This will demonstrate your reliability and commitment to delivering a positive customer experience.
