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- Tasks: Manage the Council Tax team, ensuring accurate billing and customer communication.
- Company: Join a dedicated Revenues and Benefits Service within the Council.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and experience in customer service or management.
- Other info: Fast-paced role with a focus on accuracy and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
The Revenues and Benefits Service provides vital statutory services to the Council in the assessment and collection of Council Tax and Business Rates and assessment and payment of Housing Benefit and Council Tax Support. This is a challenging but rewarding role in a really busy environment.
Key responsibilities include:
- Accurate billing of council tax accounts
- Minimising duplicate customer contact and failure demand
- Providing the right information at point of contact
- Ensuring we send the correct bill first time
You must be a great communicator and be able to provide immediate, accurate and professional responses through all customer interactions.
We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can call Cliff Craddock on 01743 256709 or e-mail cliff.craddock@shropshire.gov.uk.
Council Tax Team Manager - Revenues Team in Shrewsbury employer: Workinshrewsbury
Contact Detail:
Workinshrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Team Manager - Revenues Team in Shrewsbury
✨Tip Number 1
Get to know the team! Before your interview, reach out to Cliff or anyone else in the Revenues Team. A quick chat can give you insights into their challenges and what they value most in a team member.
✨Tip Number 2
Show off your communication skills! During interviews, be ready to demonstrate how you handle customer interactions. Share examples of how you've provided accurate and professional responses in past roles.
✨Tip Number 3
Prepare for scenario questions! Think about how you'd tackle common issues in council tax management, like minimising duplicate contacts. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the vital services we provide.
We think you need these skills to ace Council Tax Team Manager - Revenues Team in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in council tax and revenues. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially in a busy environment like ours, so make sure your communication is professional and easy to understand.
Showcase Your Communication Skills: As a Council Tax Team Manager, being a great communicator is key. Use your application to demonstrate how you’ve effectively handled customer interactions in the past. We love seeing examples of immediate and accurate responses!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workinshrewsbury
✨Know Your Stuff
Make sure you understand the ins and outs of council tax and business rates. Brush up on relevant legislation and the processes involved in assessment and collection. This will show that you're not just interested in the role, but that you’re also knowledgeable about the key responsibilities.
✨Showcase Your Communication Skills
As a Council Tax Team Manager, you'll need to communicate effectively with both your team and customers. Prepare examples of how you've successfully handled customer interactions in the past, especially those requiring immediate and accurate responses. This will demonstrate your ability to manage communication under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've minimised duplicate customer contact or resolved issues efficiently. Be ready to discuss how you approach problem-solving and ensure that you can provide the right information at the point of contact. This is crucial for the role!
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
