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For Companies At a Glance
- Tasks: Guide customers through the claims process with clarity and empathy.
- Company: Reputable Shrewsbury brokerage known for exceptional customer service.
- Benefits: Attractive salary, healthcare, pension, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a trusted team.
- Qualifications: Experience in insurance or claims handling with strong customer service skills.
- Other info: Enjoy a balanced work week with a focus on personal connections.
The predicted salary is between 28000 - 42000 £ per year.
As one of 3 new roles in this long established and reputable Shrewsbury business, they now seek to expand the team with a Claims Handler. In this role you are supporting an essential yet struggling sector, and therefore your priority is to guide customers through the claims process with clarity, empathy and diligence. Recording first notification of loss, handling claims enquiries, liaising with insurers and other related parties, and ensuring each customer feels supported from start to finish are the core responsibilities in this customer-focused brokerage.
With such a reputation in their field comes a high expectation of their staff. This is a unique position requiring the highest calibre of candidate with a specific skill set and an understanding of the need to operate in a particular way to service the clients THE WAY THEY NEED.
Using traditional communication methods including face-to-face visits and handwritten paper customer records, the proprietor and his long-standing team have built a trusted and valued service offering to their agricultural client base who trust this insurance brokerage.
The desirable candidate
- A background in insurance, ideally as a Claims Handler or in a similar role, with a solid understanding of the claims journey from first notification to settlement.
- Acturis experience is a real advantage, as this system provides the central database supporting all client data from initial policy to claim completion.
- Exceptional customer service skills. Your customer works 24/7 – they don’t want to send an email or sift through paperwork to find contact details. They are picking up the phone to you. You must possess empathy, a proactive disposition and a can-do attitude to assist with any question or query they have.
- Patience and tolerance – an appreciation that traditional paper customer records are used here to maintain the high-quality, personal service the brokerage is known for. The owner himself can pick up a file, drive to a farm and meet with the customer, paper file in hand, without delaying the farmer’s demanding daily schedule.
What do you get in return
- A very attractive salary starting at £35,000 per annum
- Healthcare following 1 year’s service
- Company pension
- Central and accessible Shrewsbury location
- Hours are 35 per week – Monday to Friday, 9am–5pm with a 1 hour lunch break.
Claims Handler in Shrewsbury employer: Workinshrewsbury
Contact Detail:
Workinshrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at this Shrewsbury brokerage. A friendly chat can often lead to a referral, which is gold when it comes to landing that Claims Handler role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims knowledge. Familiarise yourself with the claims journey and be ready to discuss how you would handle various scenarios. Show them you understand their unique approach and can deliver the exceptional customer service they expect.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it’s a great way to ensure your application doesn’t get lost in the shuffle.
We think you need these skills to ace Claims Handler in Shrewsbury
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your exceptional customer service skills. We want to see how you can guide customers through the claims process with clarity and empathy, just like we do at StudySmarter.
Tailor Your Experience: If you've got a background in insurance or have worked as a Claims Handler, let us know! Be specific about your experience with the claims journey and any relevant systems like Acturis. This helps us see how you fit into our team.
Be Proactive: We love candidates who take initiative! In your written application, share examples of how you've gone above and beyond for customers in the past. Show us that can-do attitude that’s essential for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Workinshrewsbury
✨Know Your Claims Journey
Make sure you understand the entire claims process from first notification to settlement. Brush up on your knowledge of common claims scenarios and how to handle them with empathy and clarity. This will show that you’re not just familiar with the role, but that you genuinely care about guiding customers through their claims.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you’ve gone above and beyond to help a customer, especially in high-pressure situations. This is crucial for a Claims Handler, as the role demands patience and a proactive attitude.
✨Familiarise Yourself with Acturis
If you have experience with Acturis, be ready to discuss it! If not, do some research on how it works and its importance in managing client data. Showing that you’re willing to learn and adapt to new systems can set you apart from other candidates.
✨Embrace Traditional Methods
Since this brokerage values traditional communication methods, be prepared to discuss how you can effectively work with paper records and face-to-face interactions. Highlight any previous experience you have with similar practices, and express your appreciation for the personal touch they bring to customer service.
