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- Tasks: Lead customer voice initiatives and manage the Customer Scrutiny Panel.
- Company: Values-driven organisation focused on quality homes and community engagement.
- Benefits: 28 days annual leave, increasing to 33 days after 5 years.
- Other info: Join a dynamic team dedicated to enhancing community services.
- Why this job: Make a real difference in the lives of over 4,000 residents.
- Qualifications: Experience in customer engagement and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Workinshrewsbury in Shrewsbury is seeking a Customer Voice and Engagement Manager to lead the customer voice initiative, ensuring insights directly influence services for over 4,000 homes.
Key responsibilities include:
- Managing the Customer Scrutiny Panel
- Enhancing engagement
- Ensuring compliance with regulations
A values-driven organization that prioritises quality homes, this role offers 28 days of annual leave rising to 33 days after 5 years.
Senior Resident Voice & Engagement Manager (Housing) employer: Workinshrewsbury
Contact Detail:
Workinshrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Voice & Engagement Manager (Housing)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Workinshrewsbury on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding their values and mission. We should be ready to discuss how our experience aligns with their commitment to quality homes and customer engagement.
✨Tip Number 3
Showcase our passion for customer voice initiatives! Bring examples of how we've successfully engaged customers in the past, as this will resonate well with their focus on enhancing engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the Workinshrewsbury team.
We think you need these skills to ace Senior Resident Voice & Engagement Manager (Housing)
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let us see your enthusiasm for customer voice initiatives. Share examples of how you've successfully engaged with customers in the past and how that experience can benefit our mission at Workinshrewsbury.
Highlight Relevant Experience: Make sure to detail your experience managing panels or similar groups. We want to know how you've enhanced engagement and compliance in previous roles, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our values-driven organisation.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Workinshrewsbury
✨Know the Company Inside Out
Before your interview, make sure you research Workinshrewsbury thoroughly. Understand their mission, values, and recent initiatives, especially around customer engagement. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect questions about how you would handle specific situations related to customer engagement and scrutiny. Think of examples from your past experience where you've successfully led similar initiatives or resolved conflicts.
✨Showcase Your Leadership Skills
As a Senior Resident Voice & Engagement Manager, you'll need to demonstrate strong leadership abilities. Be ready to discuss your approach to managing teams and engaging with customers. Highlight any previous experience with panels or community groups to illustrate your capability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the current challenges they face in customer engagement or how they measure the success of the Customer Scrutiny Panel. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.