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- Tasks: Be the friendly face of HMRC, delivering top-notch customer service and support.
- Company: Join Sodexo, a company that values you and your contributions.
- Benefits: Enjoy mental health support, discounts, and flexible working options.
- Why this job: Make a real impact by creating a welcoming environment for customers.
- Qualifications: Strong customer service skills and a team player attitude.
- Other info: Great opportunity for personal growth and career development.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service and being the friendly face that sets the tone for a positive experience? As a Receptionist at HMRC Manchester, Three New Bailey, Salford, you'll be at the heart of our operation ensuring smooth communication, creating a welcoming environment, and always putting the safety and satisfaction of our customers first. Our admin team plays a crucial role in running a seamless, efficient service for all our clients and visitors.
Responsibilities
- Deliver a professional front-of-house and reception service as the first point of contact
- Carry out general receptionist, administrative, and facilities support tasks
- Manage room and conference bookings, including set-up and AV support
- Issue keys and coordinate porterage using internal radio systems
- Maintain meeting rooms, café and refreshment areas, and specific cleaning areas
- Report maintenance issues, hazards, and safety concerns promptly
- Follow all Health & Safety, security, and site procedures at all times
- Support colleagues across the site, including café and porterage duties
- Handle customer queries and complaints professionally, escalating when required
- Maintain high standards of personal presentation, hygiene, and PPE use
- Be flexible to cover additional hours when needed
Qualifications
- Strong commitment to excellent customer service
- Ability to follow Health & Safety procedures at all times
- Ability to identify required standards and complete tasks accordingly
- Team player with the ability to support colleagues to achieve shared goals
- Willingness to follow quality procedures and site-specific guidelines
Desirable
- Ability to work independently using own initiative
- Previous experience in front-of-house, reception, facilities, or customer-facing roles
Benefits
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Receptionist in Manchester employer: Workingwith Sodexo
Contact Detail:
Workingwith Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Make sure to research HMRC and their values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints, and rehearse how you'd respond. This will help you feel more confident when it comes to showcasing your abilities.
✨Tip Number 3
Dress the part! As a Receptionist, you'll be the first point of contact, so make sure your appearance is professional and welcoming. It sets the tone for the positive experience you want to create.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you can create a welcoming environment and ensure our customers feel valued right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Receptionist role. We appreciate when candidates show they’ve done their homework.
Be Professional and Personable: Since you'll be the first point of contact, it’s important to convey professionalism while also being approachable. Use a friendly tone in your writing to give us a taste of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Workingwith Sodexo
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on key customer service principles. Think about how you would handle different scenarios, like a difficult customer or a busy reception area, and be ready to share your thoughts during the interview.
✨Familiarise Yourself with Health & Safety Procedures
Understanding health and safety protocols is crucial for this position. Make sure you can discuss relevant procedures confidently. You might even want to prepare examples of how you've followed safety guidelines in previous roles.
✨Show Off Your Team Spirit
This job requires a team player who can support colleagues. Be prepared to talk about times when you've worked collaboratively. Highlight any experiences where you helped others achieve shared goals, as this will resonate well with the interviewers.
✨Dress to Impress
As the first point of contact, personal presentation matters. Choose an outfit that reflects professionalism and aligns with the company culture. A polished appearance will help set a positive tone right from the start of your interview.
