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- Tasks: Lead the helpdesk team and ensure top-notch service in a fast-paced environment.
- Company: Major facilities management company focused on service excellence.
- Benefits: Competitive salary, comprehensive rewards, and emphasis on employee well-being.
- Why this job: Make a real impact by driving service excellence and managing performance metrics.
- Qualifications: Prior team management experience and strong IT skills.
- Other info: Great opportunity for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A major facilities management company is seeking a Helpdesk Supervisor to lead the helpdesk team at Merville Barracks, Colchester. In this role, you will supervise the administration team, manage performance metrics, and ensure high service levels in a fast-paced environment.
Ideal candidates will have prior team management experience and strong IT skills. The position offers a competitive salary and comprehensive rewards, emphasizing employee well-being and development.
Helpdesk Supervisor: Drive Service Excellence & KPIs in London employer: Workingwith Sodexo
Contact Detail:
Workingwith Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor: Drive Service Excellence & KPIs in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Helpdesk Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your team management skills and performance metrics knowledge. We recommend practising common interview questions related to service excellence and KPIs, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for the latest opportunities at top facilities management firms, including the Helpdesk Supervisor position at Merville Barracks.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Supervisor: Drive Service Excellence & KPIs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team management experience and IT skills. We want to see how you've driven service excellence in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Supervisor role. Share specific examples of how you've managed performance metrics and led teams to success.
Showcase Your Communication Skills: As a Helpdesk Supervisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or by mentioning any relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Merville Barracks!
How to prepare for a job interview at Workingwith Sodexo
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the helpdesk role. Be ready to discuss how you've managed or improved these metrics in previous positions, as this will show your understanding of what drives service excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your team management experience. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your ability to lead effectively in a fast-paced environment.
✨Brush Up on IT Skills
Since strong IT skills are crucial for this role, make sure you're up-to-date with the latest technologies and software used in helpdesk operations. Be prepared to discuss any relevant tools you've used and how they contributed to service improvement.
✨Emphasise Employee Well-being
This company values employee well-being and development, so think about how you can contribute to a positive work environment. Share your ideas on team-building activities or training initiatives that could enhance team morale and performance.
