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- Tasks: Lead the helpdesk team and ensure top-notch service in a fast-paced environment.
- Company: Major facilities management company focused on service excellence.
- Benefits: Competitive salary, comprehensive rewards, and emphasis on employee well-being.
- Why this job: Make a real impact by driving service excellence and managing performance metrics.
- Qualifications: Prior team management experience and strong IT skills.
- Other info: Great opportunity for personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A major facilities management company is seeking a Helpdesk Supervisor to lead the helpdesk team at Merville Barracks, Colchester. In this role, you will supervise the administration team, manage performance metrics, and ensure high service levels in a fast-paced environment.
Ideal candidates will have prior team management experience and strong IT skills. The position offers a competitive salary and comprehensive rewards, emphasizing employee well-being and development.
Helpdesk Supervisor: Drive Service Excellence & KPIs employer: Workingwith Sodexo
Contact Detail:
Workingwith Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor: Drive Service Excellence & KPIs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company. They can give you insider info on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and service excellence. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your IT skills during the interview! Be ready to discuss specific tools or software you’ve used in previous roles. This will demonstrate your capability to manage performance metrics and lead the helpdesk team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Helpdesk Supervisor: Drive Service Excellence & KPIs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your team management experience and IT skills. We want to see how you've driven service excellence in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Supervisor role. Share specific examples of how you've managed performance metrics and led teams to success.
Showcase Your Communication Skills: As a Helpdesk Supervisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will show us that you can lead a team in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Workingwith Sodexo
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the helpdesk role. Be ready to discuss how you've managed or improved these metrics in previous positions, as this will show your understanding of service excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific challenges you faced and how you motivated your team to achieve high service levels, as this will demonstrate your capability as a Helpdesk Supervisor.
✨Brush Up on IT Skills
Since strong IT skills are crucial for this role, make sure you're up-to-date with the latest technologies and tools used in helpdesk operations. Be prepared to discuss any relevant software or systems you've worked with and how they contributed to service efficiency.
✨Emphasise Employee Well-being
The company values employee well-being and development, so think about how you can contribute to a positive work environment. Share your ideas on team-building activities or training initiatives that could enhance morale and performance within the helpdesk team.
