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- Tasks: Monitor CCTV systems and ensure the safety of personnel and vehicles at Merville Barracks.
- Company: Join Sodexo, a company that values your individuality and purpose.
- Benefits: Enjoy mental health support, discounts, and a retirement plan while working.
- Why this job: Make a real impact on security while gaining valuable experience in a dynamic environment.
- Qualifications: SIA and CCTV licenses required; excellent communication skills and teamwork experience preferred.
- Other info: Be part of an inclusive team supporting our armed forces personnel.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a highly professional, vigilant and customer-focused CCTV Operative to join our team at Merville Barracks, Circular Road South, Colchester, CO2 7UT. In this critical role, you will help maintain the safety and security of the Garrison by monitoring systems, controlling access, and responding swiftly to incidents in alignment with Ministry of Defence (MoD) protocols and Sodexo standards.
Responsibilities:
- Control and monitor the access of personnel and vehicles to the Garrison site in accordance with MoD security requirements.
- Monitor CCTV, Access Control and other protective systems, remaining alert to any signs of security breach or abnormal activity.
- Act as first-line response to system activations, incidents, alarms, and reporting of faults.
- Immediately escalate any security concerns to the appropriate authority personnel.
- Follow correct incident reporting procedures and accurately complete daily occurrence and incident logs.
- Diligently complete handover/takeover duties, ensuring all records are checked and updated.
Customer Service & Front-of-House Duties:
- Greet and assist staff, visitors, contractors and clients, ensuring full compliance with identification requirements and site protocols.
- Provide accurate information, relay messages, and support visitors with queries to maintain an excellent customer experience.
- Maintain a clean, professional reception/entry environment that reflects the standards of the client and the MoD.
- Uphold exemplary levels of personal appearance, uniform standards, and personal hygiene at all times.
- Carry out any other reasonable duties as instructed by management.
Requirements:
- Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities.
- Standard SIA license & CCTV License.
- Background in CCTV.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Experience in working in a similar role.
- Knowledge of security techniques and site and local emergency procedures.
- Basic computer literacy.
Desirable:
- Experience working within a military or high-security environment.
- Track record of administrative or control room duties.
- Existing SC Clearance (or the ability to obtain it).
- Knowledge of security techniques, emergency procedures, and MoD protocols.
Benefits:
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
At Sodexo, we pride ourselves on creating a positive and inclusive environment. Join us in helping improve the quality of life for our armed forces personnel while gaining valuable experience in a dynamic hospitality setting.
CCTV Operative employer: Workingwith Sodexo
Contact Detail:
Workingwith Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operative
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work with CCTV. You never know who might have a lead on a job or can give you insider tips on what employers are looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to CCTV operations and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your expertise.
✨Tip Number 3
Showcase your skills! If you have any relevant certifications or training, make sure to highlight them during interviews. This will demonstrate your commitment to the role and your understanding of MoD protocols.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CCTV Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CCTV Operative role. Highlight any relevant experience, especially in security or customer service, and don’t forget to mention your SIA and CCTV licenses!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Merville Barracks. Show us your passion for security and customer service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make your skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Workingwith Sodexo
✨Know Your Stuff
Make sure you understand the role of a CCTV Operative inside and out. Familiarise yourself with MoD protocols and Sodexo standards, as these will be crucial in your interview. Brush up on your knowledge of security techniques and emergency procedures to show that you're ready for the job.
✨Showcase Your Customer Service Skills
Since this role involves interacting with staff, visitors, and contractors, be prepared to discuss your customer service experience. Think of examples where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to maintain a positive environment while ensuring security.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to security breaches or incidents. Practice how you would respond to these scenarios, focusing on your quick thinking and adherence to protocols. This will help you convey your vigilance and professionalism during the interview.
✨Dress the Part
First impressions matter! Dress professionally and ensure your appearance reflects the standards expected in a security role. This not only shows respect for the position but also aligns with the uniform standards mentioned in the job description.
